Vetco Total Care Animal Hospital

"Everyone is friendly and knowledgeable. The whole vet area is clean and well maintained. Haven’t found a vet since my lifelong one retired. Most are only concerned with money but have no knowledge - as in specific information of certain things. My tiny Boston ended up with a GI issue that we could not solve at home. Just took a chance with a PETCO vet since I’ve been to most all in a 40 mile radius. The dr understood what was going on and listened/took notes on everything I said. Best part is Molly liked everyone. That’s saying something because she’s not a touchy feely dog. Only got a little pissy when taking blood - completely understandable."

"I contacted Vetco Total Care Animal Hospital to inquire about the prices for a cat visit and vaccinations. Unfortunately, I felt that the person who answered the phone was not accommodating enough. I explained that French is my first language, and it was challenging for me to understand all the vaccination names and prices. Despite my request for a total cost, she declined to provide one. Due to this negative experience, I have reservations about entrusting my pets to this facility."

"Whoever answers the phones is very rude and unprofessional. Our dog has Giardia, and we've been to this hospital several times. Unfortunately, each time they don't proactively send results or reach out to us. Today, I'm really disappointed because we sent our dog's sample on Friday, and they were promised to send the results on Saturday. When we reached out on Saturday, they said they would connect with us. Later, we found out the results would be ready at 6 pm, but they close at 4 pm. They told us they would get back to us on Sunday. I didn't get any call from Vetco on Sunday. Instead, I called around noon, and they told us to wait for the doctor to call us back. We waited until 1:55 pm, called again, and they said they were closing at 2 pm, asking us to wait again. I can't believe this hospital is so unprofessional. We're really worried about our pet's health, and they keep delaying things. And this isn't the first time!"

"The Vet Tech, a young African American lady, made our entire experience so welcoming and stress-free. She deserves an astronomical raise!! First, she saw us in the waiting area and immediately acknowledged us and asked if we had been helped yet. Although the vet was not ready for us yet, she kindly offered if we wanted to wait inside one of the rooms because the lobby was a bit loud. Lastly, she was very curteous throughout the whole process of asking for our pet’s history and information. I think her name was Maleah, but we can’t remember. Her customer service was so good we will make the 1hr drive again just to visit this location!"

"Dr. Andrea Muegge was spectacular! And her staff absolutely wonderful. My cat Shayla is getting rather old and has been experiencing some unpleasant side effects of old age. Dr. Muegge was able to explain them to me, suggested medicines that would help AND administer the rabies vaccine booster that was much needed. All without missing a beat. Additionally, and I didn't catch the nice gentleman's name but... He was so very gentle with my cat who recently became afraid to get her nails cut, but he made it look like the easiest thing in the world!"