Quest Diagnostics

"My experience today was awful, and I felt their staff was unprofessional, rude, unhelpful, and most of all unfriendly. Multiple older women needed assistance checking in and the staff members who helped these kind ladies made me feel like she was so annoyed with helping the ladies and it was so obvious. It was sad to watch. Unfortunately, I checked in over an hour before my appointment, and was told when I asked if I were to leave since my appointment was not for an hour, I would run the risk of missing my appointment. Does that make sense? After asking to speak with their manager I was completely ignored. When I finally was able to get the blood work drawn, the staff member jammed the needle into my arm. I have extremely good veins and there was zero reason to jam the needle into my arm the way she did other than she was upset. This is an unprofessional place and I would not recommend it to anyone."

"This was absolutely the worst experience I have ever had at a medical facility. I arrived at 9:27 for my 9:40 appointment. I checked in from the parking lot, as my appointment-reminder text instructed me to do. I was in the building by 9:30, and went to the restroom. I was in the waiting room by 9:32 at the latest. I sat in the waiting room for 30 minutes and watched several people in the room get called to go in. I finally asked one of the phlebotomists (there was no receptionist to be found) when I was going to get called back, as my appointment was scheduled 30 minutes ago. She said they already called my name- I am assuming when I was in the restroom. I said I was in the restroom and asked when I would be able to go back. She said she would get me in a minute. I proceeded to watch 5 more people get called back. I explained the situation to another phlebotomist when she came out to get someone else, and she told me the same thing- she would get me in a minute. Again, 5 or 6 more people get called back. At this point I had been waiting for 45 minutes, and stood up to leave. A phlebotomist stopped me and asked when I was going, and I told her how frustrated I was. She then told me to “calm down” and someone would come get me. I was finally called back 5 minutes later. They then told me they didn’t have the order for half of my blood work. At that point I needed to get out of there and get to work, so I got half the blood work done and left. I called my doctor and she said she has submitted the order a week ago, and it was active. I was so frustrated by this entire situation. I will never go to Quest again if this is how they operate"

"I walked into Quest with my paperwork in hand after having a serious heart attack 10 days before. I easily checked in using their electronic check-in. Within 5-10 minutes I was called into get my blood work by Nita. Nita walked me back to a blood drawing station and immediately checked and rechecked my paperwork I was given by Doctors. Nita let me know that I had duplicate paperwork for one and that I could have been charged twice had we not caught it. Nita is an absolute angel because she kept me there until I completely understood all my paperwork because it was extremely important. She then went out and got my wife and brought her in and explained it again to her because she wanted us both to understand exactly what they meant. Nita caught the dates on my paperwork that I was there too early for and a duplicate blood order I was given. Thank you Nita, you made my day, I appreciate you very much, your caring & kindness are second to none. Great Work Nita! Mike B."

"Let me tell you how hard it is to find this place!! The building doesn’t have a Quest logo out front. When you go inside, there’s still no Quest logo in the directory board. ABSOLUTELY NOTHING! You have to go down to the lower level. When you get off the elevator, go to your left and sign in. Today, they had one kiosk for check in. The lab techs did their job. Was in and out. LITERALLY! No complaints there. But WOW"

"The waiting area is nice, however the staff are very ghetto and unprofessional. When I arrived (10 mins before appointment), I checked in with the link sent to me. Less than 5 minutes later my name was being called. I thought wow how great! Then the staff member asked did I have an order sent to this location. I told her I did. She responded by saying well we don't have it and we are about to be closing. I reached out to my doctor's office, and they explained though they sent it already, they would go ahead and send it again. A couple of minutes later another ghetto staff member comes out and says " Yea we ain't get it and we closed now". Why would you schedule appointments 10 minutes up until your closing time only to rudely rush the patient when they did their part and arrived ON TIME! I will NEVER come back here again!!!!"