Quest Diagnostics

"I'm sure people have lost their jobs when having to use this location. There is no parking in the central west end as usual. The parking garage you're directed to is closed, and you can not get ahold of a person at this lab by the phone number provided for it. It's a 2 hour plus want as a walk-in. I'm asking my potential employer to change the location and praying that I don't lose this opportunity over this ridiculous excuse of a lab"

"Do not go to this Quest location. The office is understaffed and very disorganized. I made an appointment, and arrived on time. Signing in was difficult on the kiosk and one of their employees came out to assist me. I was given a number and I sat down to wait. People came in and out, often times ignoring the kiosk to knock on the office door. Since there is nobody to provide customer service, I waited an hour before I was informed that even though I as there ten minutes before the appointment, I had been bumped to walk in status. No telling how much longer I would wait. Go to the other locations, this one is not worth your time."

"Didn't get an appt, but got in fast! The person who drew my blood was very nice to talk to and she did an excellent job with drawing my blood. Pain-free, no buising, and fast."

"Everyone talks about the wait time, which is very true! They said they called me and no one ever did! I was sitting inside the waiting room the whole time. However, another big issue is the confusion with the address and the actual location. The address is an apartment building. There was no one at the front desk to open the doors. I finally decided to walk around the whole building and there it was on the West Pine side of the building. You have to walk up the driveway and to the right. The waiting room is nice and clean, but you have to wait for employees to come and call people back if you have any questions."

"I had an appointment scheduled at 12:20 on a Wednesday. I checked in and saw that there was a queue of about 15-20 people still waiting for their appointment before me. I needed to have my test done that day so I decided to stick around and wait. I waited for 2 hours before they called my name. Then once I got back to the patient rooms I was informed that my prescription was not accepted at quest. The staff did let me call my doctor’s office and get a new prescription that they would accept. I am still waiting for my results but I do not understand why Quest would have time slots available if their workers are swamped and don’t have the staffing or resources to handle it. I was waiting around for 3 hours total, HUGE WASTE OF TIME!!!!"