PetSmart 21436 Market Place Drive, New Caney, TX 77357

"Good staff clean store and they do cat adoptions on Saturdays!"

"The store is great and carries a lot of great products. But Julie the dog trainer is absolutely amazing! I can’t speak highly enough about her patience. You rock!"

"The store is clean, and the staff is friendly, but my experience with the grooming salon on Tuesday, 12/19/23 was pretty bad. I usually take my cat to Petco in Kingwood to get her claws trimmed and soft claws applied. They have always done a great job and have no problems with her. They provide the soft claws, included in the price I pay for the trim and application service (which is cheaper than the same service at PetSmart, AND I had to buy my own soft claws product at an additional $15.) Unfortunately, the Petco salon was booked, so I decided to try PetSmart. The groomer arrived late for the appointment, and was not capable of performing the service. She called me and told me that she couldn't get my cat out of her carrier, even though the top can literally be removed. She called again and said that my cat was hissing at her and scratched her. Well... she's a CAT. The groomer at Petco uses special gloves for when the animals are reluctant to be handled. The groomer actually declined to apply the softclaws product that I had purchased, but did manage to get her trimmed. She was very nice, but definitely needs more training. Cats hiss. Cats scratch. If she is incapable of dealing with them, them she should not be booking appointments for cats."

"Five stars just don’t seem like enough for our trainer, Julie, at New Caney Valley Ranch PetSmart! She is amazing, really amazing! We have learned SO much from her, things I wish I’d known when I was training our now two year old Corgi. She has done wonders for our free spirited now nine month old Corgi. I would hope that if you are in need of a trainer, you would give Julie a try. If cost is a problem, the price at PetSmart is reasonable, and you can pay in four payments. As with any trainer, you’ll have to do your homework, but with Julie you will learn SO much. I’ve studied training methods of the Dog Whisperer, Zac George, and many others, and they are good, but Julie is just as good, and better than some of them. Give her a try, you won’t regret it!"

"Went in store today to get a bearded dragon, and the employee who helped us went ABOVE AND BEYOND!! Out of his way to make sure we found absolutely everything we needed and what was best for our new pet!! He help us figure out how to car for the pet, the diet, schedules, and best things to create a habitat! This employees name is Rey and he was awesome!!!"