Hopeful Texas

"The facility sends out emails confirming your appointment saying their counselors time is extremely valuable....however if the counselor or facility cancels your appointment without you knowledge you have no way of knowing and you sit on video hold until you call the facilty......I WILL NOT CONTINUE SERVICES !!!!!!"

"I love seeing Tara at Hopeful Texas. She is amazing and caring. She helps me so much and is great at listening. She is the best therapist I have ever had."

"Honestly has a been a complete wreck. Elizabeth Marcum was not the therapist for me. It happens. But they refuse to give me a receipt that is detailed for my FSA. I’ve called several times and they keep telling me that “Office Visit” on my receipt should be good enough for any FSA but because they refuse to help me I’m having to pay it all out of pocket. Their admin is a joke"

"Dr. Brian is a very attentive and EFFECTIVE therapist. I can't thank him enough for helping me when I was stuck! Now I'm happy, I know what I'm doing and why, and I know that everything is going to be alright. Thank you very much!"

"I called and made an appointment for my husband after a week trying to find someone to see him and this place answered and I was like awesome. Made an apt for 2 pm Friday 07-01-2022. Person that made the apt for me on 06/28/2022 was named Alicia and she took all his information even told me the copay for insurance great! My husband shows up to his first meeting and no apt was made on their end. Granted I understand he was running late due to the weather storm but they did not even try to accommodate him to at least to be seen and start a section. If people go to counseling to get help and get turned away it really is a slap in the face! The least that could have happened was making an effort on this teams part to say look your late your session will be shorter but not even that. You would think if you work here you would be willing to help people but obviously not. I even called back and asked if I would be charged and Alicia didn’t answer my call because I am assuming she saw my phone # and didn’t wanna speak to me. I had my coworker use her phone to call for me right after and she picked up. I confronted her and said I had to call from a different number to ask this since you did not want to talk to me! Very unprofessional and all I can say if it’s your first time make sure your appointment is confirmed before this happens to you."