S & S Exotic Animals Inc

"From the bottom of my heart, please please do not support S & S Exotic Animals. I understand it seems like they have been a staple for the community for quite a while. However, they will absolutely sell you a sick animal. They absolutely will sell you an animal infested with mites and/or parasites. They will absolutely lie to you about the origin of the animal, and they will absolutely do it all with a smile on their face. I have heard too many stories, I have seen too many examples. We don’t want a refund, we don’t want an exchange. We want you to promote honest business practices and care for the animals under your care. We want you to sell healthy animals, or at least fully disclose the issues the animal may have. Selling sick animals to beginner keepers is a disgusting practice, and you have forever lost my business as well as so many others. Houston Reptile Community. I beg of you to demand better care for these animals and do not support facilities that cannot properly care for said animals. If you’d like to hear my story, or the countless others, please reach out and ask. If you have a story yourself, I ask that you share it here."

"I hate to write this but I have an obligation as an animal lover. I’ve been going here for years and ended up getting my first snake here. He was completely healthy, the staff was amazing, and everything seemed better than your run-of-the-mill pet store. I ended up buying a snake a few years later and she went downhill quickly… She was infested with mites and seemed unwell. I gave them the benefit of the doubt and figured they just didn’t give her a thorough check. I already had her home when I found the mites and gave her a closer look (fault on my part) but decided to treat it. She passed about a week later. I convinced myself it was the breeder's (or wherever they got it from) fault and they’re GOOD people. I got another snake from them as a gift from my parents. The snake was extremely aggressive and COVERED in mites. This time I pointed them out to the owner and went back twice for her to “treat” them. She sprayed this weird essential oil-smelling stuff on the snake and called it a day. I ended up just bringing her back and asking for a refund because of how extreme the issue was. She huffed and puffed about the snake having no mites (I had pictures of them crawling up my arms, she didn't want to see it or hear about it.) She was extremely rude about a refund. She was adamant to her workers and us about the snake not having mites. I had my other snakes/reptiles to think about and didn’t want to risk it. So after years of buying supplies from here, I can’t support someone who doesn’t care for the animals. I truly hope they upgrade their care of these animals. It’s not just the reptiles they have in poor conditions (temporary or not). So please, if you buy from here be extremely cautious."

"I go here every Saturday for feeder mice and ever since my first visit i loved it! The workers and the animals are the best! And so nice as well. The prices are cheaper than most at petco and petsmart (mainstream stores). And the animals are pretty and in good conditions. I bought a snake from here as well and it was a beautiful pastel ball python, only 75 dollars! i was even able to return her with no complications. (Returned for nothing bad dont worry)! My current snake is very healthy and happy. Most of his supplies are from here, as well as his food :). Im getting a ferret soon for my birthday (jan 25) and im happy to be there soon! I love S&S!!"

"My experience in the store wasn’t surprising as most pet stores mistreat and have smaller housing than necessary for animals. I went to find a new pet and bought two guinea pigs. The two i wanted (color wise) were in different cages so i asked plenty of times if they were the same gender. The first one i wanted was female. So i wanted another female. The two i picked had longer hair that was kinda curly, i liked that and wanted those two specifically. After asking about 2 people twice if they were both female they reassured me all they had was female. Which was a weird statement because why wouldn’t u have boy guinea pigs. After bothering me with sale tactics i left with my two very young guinea pigs, a starter cage and some wooden chips they insisted on me having. This was in September. Now in December i have a pregnant guinea pig. The first guinea pig i picked was a male and the one from the other cage was a female. After repeat my asking them!! This means i now have to build another cage and double my expenses, because i have to separate them to prevent future pregnancies. I got two guinea pigs because they like to have a buddy, i would want a buddy too. So now do i not only have to decide between getting rid of one of my beloved guinea pigs or having four guinea pigs yo keep everyone happy. That would only be possible if she gives birth to a boy and a girl. I got guinea pigs because i love small animals and have previously owned rabbits. I was upset and called them, the lady on the phone was rude and stated “she didn’t know what to tell me” and i “definitely have a mating pair, if they came from different cages.” She said i could donate the babies to them when they are born. Yeah if my guinea pig survives, and hopefully it’s not her brother she just mated with. Don’t trust these people when they give u an answer on an animals gender, you may end up like me and unwanted babies. Other than that the piggies are cute and healthy."