Good Dog Grooming Shop 11394 Westheimer Road, Houston, TX 77077

"I’ve been coming to this groomer since they’ve been in business. I adopted a new dog since my Coffee had passed. Is the first time i adopt and Audi is an extremely nervous dog. He won’t let anyone touch him other than me. The groomers here help me find ways to groom him even Audi is super difficult. The pricing here is beyond reasonable. Every dog is different and will behave differently. But one thing I know for sure is that the groomers here are kind to all the dogs that are brought in and I think that’s most important in finding a groomer. Not to say they are really skilled and my babies always come out looking great."

"Bad service shaved the wrong parts of the dog last time and didn't call to confirm how we wanted it done!! And when we were willing to try again the owner is now making up lies that he can not take the dog anymore. Would not go here"

"I've been coming here for a few years, never really had a problem until today. Yesterday I had brought my dog Joey in for a bath. After picking up my dog I noticed he was squinting his eyes all the time, and called the shop, the person told me it was most likely due to shampoo issue and that it should be resolved within a short time. Come morning it did not resolve and I took my dog to the vet and he was diagnosed with corneal ulcer, that was due to the groomer getting shampoo in the dogs eyes and not washing it out. The vet had done a corneal stain and identified that both of my dogs eyes had significant amount of shampoo in them, which was causing the issue. I had my vet do a write up and took it to Good dog grooming shop to ask them for taking responsibility of the bill, thinking this would be resolved in a reasonable manner, but what happened next was something I did not expect. They started to give excuses, that it was somehow partly my fault and making up any excuse not to take responsibility and avoid liability. I'm more disappointed than anything, the vet bill was $180 and considering the amount of stress and damage they caused it was the minimal of what they should have done. If you want to have a strictly business relationship to save a few bucks, and to risk your dog then bring them here, but don't put any trust in these people because they don't care about customer relationship when a problem comes up. What's sad is that we are both native Chinese speakers and you (Good Dog) just making us look bad. Being petty about small money and gaslighting a long time customer really showed me how the owners are. I noticed another review the owner also had a issue with their dogs eyes, so it's not the first time it happened and their response is the same, make some excuse instead of apologising and owning up to their mistake. I hope this review will make others aware of what kind of shop owners we are dealing with, I hope they prove me wrong but as far as it is this is the worst experience I've ever had with a groomer. Also they make you sign a liability waiver so if something Bad happens to your dog it's not on them."

"My fur baby was cut beautifully and smelled wonderful for over a week. I really love this place as they do not cage the dogs unless requested to. It is a drive for me but it is less expensive and just good environment for my puppy."

"My mother have been taking her dog for the past two years to Good Dog Grooming Shop. Last Tuesday (01/04) after the whole grooming session, her shitzu was acting strange, not moving, not eating, not drinking. Then she realized that the dog had fever, she picked her up and noticed that her leg and part of chest was burned. This is a small shitzu, 11 years old. The people at GDGS not even mention the incident, which is what infuriates me the most. Be careful."