Petco

"For the most part, I like this store. My mom said she saw a few dead fish one time, but I'll discard that because I never have. My main issue is with Ferrets. I love Ferrets, I have 7 of them, but I feel like the staffs approach to selling Ferrets will deter them from getting homes. When I asked if I could see the ferrets, the first staff member responded said no, they don't take them out because they don't want them getting a cold. I was confused, how is anyone going to buy a Ferret without interacting with them first? I walk away confused, nobody buys a animal without interacting with it first. I walk back and then ask if they are for sale, she says yes they are, and calls a handler over to me. The handler made it clear I can't touch the ferrets unless I want to buy one, and i made it clear I'm not going to buy a ferret unless I interact with it. We settled on I wash my hands in the back and use hand sanitizer. I get y'all care about Ferrets, but do keep in mind, you are not providing a life to the Ferrets they need, a small glass cage with no toys for 3 Ferrets is not healthy for them, and the longer you keep them in the store, the more bonded they become, meaning the more emotional issues they have when they are sold separated. So, when someone is interested in your ferrets, you need to find a better middle ground other than "you can scan the QR code to learn more about them". I was honestly about to walk away after the first interaction, I felt like it would be impossible to figure out which Ferret I would want should I not even be able to interact with them. You can be protective of your animals, but also realize, too protective and you'll never sell them, and you are not giving them a near ideal life. I've had other interacts at this store with other staff that do make up for this interaction, so I won't weigh it too heavily, but seriously, you need to find a better middle ground where you can protect your animals without discouraging potential buyers. Photo is of the baby boy I bought."

"So so happy with the employees at this location. I went into the store trying to figure out how I was going to transport 3 dogs in a 3 day road trip. And not only did they take the time To hear my full situation. They were googling sizes of u hauls and the size of my car talking to me about personalities. And temperament of my dogs and the best way. To do this road trip. They even brought out a kennel to my car to see how it might fit truly amazing. I have never received such customer service before."

"Luis the manager helped me at the register with placing an order for a product that every time I go in, they’re out of. He was so gracious and took the time to check the online supply and to see if the store sale would apply. He placed the order for me and went above and beyond to make sure I was able to get what had wanted to buy. I’m in customer service, and am often disappointed with how I’m treated by others in the service industry. This gentleman was a breath of fresh air, he made my day."

"Dr. Coombs was AMAZING. My dog is an older and I don’t want to put him through a lot. She gave us her honest opinion and made a treatment plan that was tailored towards comfort. I was so terrified that I would be judged for not wanting aggressive treatment and I was met with the opposite. The staff was great and everyone was smiling and welcoming."