Woof Gang Bakery & Grooming Stonebriar

"I would like to personally reply to the review left for me from ‘Jamie’. I am the groomer she is speaking of on the review. First and foremost, communicating what a client wants for their pups is something I don’t take lightly. I try my best each time to make sure I have the instructions I need for a groom. Second, coming on social media to leave a poor review without stating the truth is in poor taste and defamation of character. As I remember, and I hope ‘Jamie’ does as well, during the drop off process ‘Jamie’ was very rushed because she had received a ride to her appointment from someone else and needed to leave quickly! At no moment did she volunteer any ‘specific’ instructions besides asking to ‘take the dogs back end short’. Which was done. It didn’t get any more specific than that. I myself had to stop HER from rushing and ask her questions as to what she wanted done for the rest of the body. It is not the shop’s or the groomers responsibility to make sure a client comes in with enough time to explain what they want for a pup’s haircut. Clients need to take the time and in that moment with ‘Jamie’ she did not take the time and I got what information I could. A refund will not be issued because the services that were asked for at drop off were completed . A re-groom was offered and the client did not show up. It is not in my nature to do this but I obviously felt a need to come on here and defend myself from this review because this person is not being truthful to what she has stated. A review is supposed to be honest. This review isn’t honest and it is defamation of character."

"I recently had the pleasure of visiting Woof Gang Bakery and Grooming at Stonebriar, and it exceeded all my expectations! As a pet owner, finding a place that combines top-notch grooming services with a fantastic bakery for treats is like hitting the jackpot. The variety of treats they offer is fantastic! From gourmet biscuits to adorable cupcakes, cakes, and dog beers, What's even better is that the treats are made with high-quality, pet-friendly ingredients. They care about the health and happiness of our pets. I bought a cake for my dog and his friends on his birthday—all the fur friends were in doggy heaven. The atmosphere in the store is warm and inviting. It's clear that the staff loves animals, and they've created a space that's both pet-friendly and customer-friendly. It's a joy to bring my pet here. The staff is amiable and knowledgeable. They take the time to answer any questions and provide recommendations. The store is impeccably clean and hygienic. It's now our go-to spot for all things pet-related."

"We communicated with the groomer and agreed on only doing some trimmings around the eyes. Yet we picked up our puppy looking like her eye area got entirely shaved. It’s the worst face cut I’ve ever seen on any dog. Her eyebrow was cut extremely short and is not blended with the head. Attached before and after pics so you can see the bad haircut. We also found bleeding from nail trimming - i can do a nail trimming better than that. I would give it a 1 start, but to be fair, the rest of the staff were friendly. However, the groomer is not good at her job. She also looked unwilling to waste her time to communicate when I asked her questions after the grooming. Would not recommend this place. Save your money. Your puppy and yourself don’t have to go through this."