ECU Worldwide

"wonderful service"

"Great service no matter which office. They get the work done and make importing into the U.S. with some of the most efficient U.S. Customs Brokers. I highly recommend this business."

"stay away. no response to customer."

"I'm having nothing but continuing problems with my shipment. It all has to do with EcoroCaribe. After you intervened the last time, they admitted that they were wrong to charge me for ocean freight and told me -- orally at least -- that they would not demand $400 payment for that. I emphasize that they only said this, they didn't provide any other written evidence and their subsequent behavior makes me doubt everything they do or say. They said I could come to the warehouse and pick up the shipment. When I got there, they said the customs agent was required and was not present, and to come back tomorrow. This is no short trip to their warehouse, incidentally. I returned the next day, and they unpacked the shipment with me and their customs agent to confirm that it was as I described: Used farm equipment with a value of $120. They acknowledge the contents were as I described. For shipments less than $1000 in value, no customs declaration is required, but their local agent said that in this case, it was required, for reasons unknown. They recommended a local customs agent to do the work, saying that they would not fill out the form. When I went to their recommended customs agent, she said she had nothing but trouble from EconoCaribe, and she recommended I simply forget about proceeding. She said that she would fill out the form for a fee of $120, plus whatever import customs were assessed, but that when I returned with this paperwork to the EconoCaribe warehouse, they would assess many additional charges. She'd seen it many, many times and therefore she recommended that I simply drop it. I have just concluded a 20-minute telephone conversation with EconoCaribe. They provide no further explanation and refuse to release my shipment. I believe EconoCaribe erects every barrier they can find, and assesses every malarkey expense they can find. I do not believe that they are honest brokers. I don't blame you or Craters & Freighters for this behavior, but I want to send a message through the transportation chain, through you, through your consolidator is Miami who selected EconoCaribe, that this is a corrupt player. Meanwhile, I will spread the story of my displeasure as widely as I can across the Internet. A very frustrated and angry customer."