Capital One Bank 25907 Hempstead Highway, Cypress, TX 77429

"I started using this bank when I moved to the area in 2021. This location has always looked barren and half closed. No decor Empty offices/desks Nothing on the walls I found out recently they are about to close this location. It’s the only location in Cypress- another location also closed a few years. It seems this is an indication of what’s to come. I believe this is the early stages of the entire bank closing down. This is how it begins. I will be shopping around for another place to bank."

"Came on 1-16-24 & only 1 teller. Left & went across the freeway to BofA, handled banking there, came back & in 20 minutes, only 3 customers have been completely helped & still 4 people in front of me."

"Just like most businesses..not enough humans. I called before I arrived because I had serious questions about my money/account. While the teller was very friendly she couldn't help me. There were only 3 tellers. The lines got longer and I could see the panic looks. Folks need time with their banker not fast food delivery. Put some people to work. The tellers there were fine just needed more bankers. Note to upper management."

"Today is Monday 07/31/2023 Those ATM's were not working since Saturday and not been fix yet. They are constantly done"

"This morning as soon as they opened, 2nd person I walked up to the teller to pull some money out. The teller asks me if I have a debit card, which I replied yes. He then said you know our atm dispenses change up to $2,000.then I replied ok but I need a lot of change he laughed & said again it dispenses change what me to show you? At that moment clearly he didn’t want to help me l, guess it was to much work for him to do. I said just forget it, and guess what went to the atm & it could not give what I needed!! The worst customer experience ever!!!!"