Holiday Inn Express Chicago NW-Vernon Hills 975 North Lakeview Parkway, Vernon Hills, IL 60061

"Pool was closed. No hot tub. The individual checking me in was definitely not qualified to be a front desk girl."

"Rooms were super clean. Carpet was clean and smelled good. I'm usually nervous about hotels in this price point due to humid carpets. Staff was super friendly. Extremely convenient location for food, shopping, and grabbing anything you need with almost every store imaginable within a 15 min drive."

"My family was down here for the weekend for a soccer tournament. As we were checking in there were two other families stating how their room was dirty & not up to par. That should’ve been a red flag. We checked our pull out couch & found food on the edge of the mattress (baked bean) along with dead ants all over the edges. We checked for bed bugs & found a left over body part of the insect. I work in a hotel myself & thankful I checked before laying my children on it. The mattress had stains all over , which we could deal with. We had a gentleman come check & he told us all he could do is clean it up & put a cover on it (that did not cover the whole mattress). We asked for a different Mattress or at least a different room & they stated they did not have another room or mattress available. Not the hospitality nor customer service I thought we were going to receive. Very disappointed ! We had four people sleep on the king size bed & dealt with it (we will see how the rest of our stay looks like , we are currently looking for a different hotel to stay at)."

"Nice place, friendly staff, nice, clean, modern rooms, but the TVs are smaller than typical similar hotels and the ice machine was out on 3rd floor at night and still in the morning. My main complaint is, our room smelled terrible when we got there. Like bad body odor, wet feet etc. Wasn't pleasant at all, but being we arrived late in the evening, we just accepted it. Otherwise, it's a typical Holiday Inn Express that holds to the standards of their other franchisee hotels."

"Overall the hotel was really nice, the placement for the breakfast room was a little odd but they had a great selection in the morning. The elevator area on the upper floors was a little cramped especially with the ice machine right outside of the elevator along with the room for all the housekeeping supplies for that floor. The hallways are kind of dark as are the stairwells, however the stairwells are very spacious to the point I am actually surprised that on The Landings between levels they didn't put any chairs or anything because the space is big enough you could have two chairs or a bench to sit on. The rooms had a nice green accent wall, and white bathroom white sink area, so when you turned on the lights it made it very bright, and the lighting in the rest of the room was also great. There was a small movable table that you could adjust the height for, but the one in our particular room was broken so you could not raise it and it's stay raised, so that was a little disappointing. The couch for the pull out bed was also a little off in our room, I don't know if it was just the bed didn't get folded in quite right or what have you, just sitting on it felt a little off somehow. The only real thing that I would say kept this from being a great stay would be the elevator. I looked at the paper inside the elevator, and it said the safety for it needed to be reviewed in December of this year, however.... I'm not entirely sure about that! The way that the elevator creaked and felt at times had me feeling a little bit anxious, and gripping the safety bar just in case; and the only stable one in there was against the back wall. I'm someone that loves the old wooden roller coasters, but I would prefer it if the elevator I am using to get to an upper floor DOES NOT sound like one of said roller coasters!!"