T-Mobile Authorized Retailer 2105 Sheridan Road, Zion, IL 60099

"We went in simply trying to upgrade one phone. The ladies convinced us to get two Apple Watches claiming they had a deal and that one was free and the other one $30. They have you sign the agreement at home via email so we never saw the paperwork at the store. When we got home the agreement stated they were charging us the full amount for the watches and the phone. The store was already closed so I called corporate to get clarification and upon talking to a representative and being on the line for a long time they came to the conclusion that the watches were in fact not free not discounted only the lines. The representative stated she was not aware of the promotion that the store told me they were having on the watches and told me I would be signing the contract for the full amount of the watches to finance them over 24 months. Once the stored open I went in person to get clarification the salesman explained that even when there is a “promotion” you have to sign that your financing the full amount and eventually T-Mobile will credit you back. I found this very fishy and not trust worthy, once you sign a contract for an amount it is what it is and definitely not free plus corporate stated they did not see any discounts on their end for this so called watch promotion. The manager or whoever is in charge needs to train the staff better to use different language when trying to upsell lines or devices because by all means the watches were not and are NOT free or discounted. We’re upgrading the phone online instead, it’s faster, cheaper and more trust worthy than going in person."

"Alondra and Julie, thank you so much for your help and time. We were very satisfied with your customer service!! Went into full detail about our options that were beneficial for us. Will definitely recommend this store to friends and family!!"

"The manager Alondra is very awesome and her staff Jaime, Karla & Julie are helpful. They are very professional and passionate and they are most of all very patient with their customers, they go above and beyond and they’re honest about their pricing unlike Boost down the road."

"I love coming to this T-mobile! The staffs are incredibly welcoming and helpful. Each team member never fails to show me excellent customer service along with answering all my questions. I recommend coming to this T-mobile as well as having them for your phone service."