Verizon

"I came into the store sorely needing a new phone. I had some reservations about coming in store since every other phone store I’ve ever visited had crew members who didn’t really know what they were talking about and were obviously trying to up sell. This said, my experience tonight at this location was so good that I doubt I will ever try another location. Our representative, David, was very knowledgeable about every phone we looked at and his demeanor quickly eased my anxiety about this large purchase. David took my concerns seriously and gave me real answers that gave me tangible direction on what phone is best for me. I’m looking forward to using my new phone, thank you David!"

"I recently bought my wife a new iPhone at the Lake in the Hills location. Carson helped us and he provided excellent service!"

"Great team and very helpful."

"We have been a Verizon customer since 2020. This rating is for their Lake in the Hills office. We just traded in our Samsung S21 Ultra phones for Samsung S23 Ultra phones. We needed help moving our info from the old to new phones. We made an appointment and got our new phones and accessories as well as patient assistance from store personnel, who were fabulous!"

"The store is never open based on the hours posted. They always close one to two hours, before posted times. Have been trying to solve a Verizon issue for several months, I keep getting the runaround and no answers. Every time I go to this location, I get the big FU, and end up leaving with no problems solved. I have had horrible service, and phone battery issues. Still attempting to resolve these issues, so I don't have to carry a charger with me, as my phone will be dead halfway through the day."