Denton County Transportation Authority

"Go zone driver Marcus refused the gozone passes due to the fact that gozone has no payment options for passes just cash or card I am very frustrated due to the fact just trying to get across town to pick up girlfriends meds and all so this needs to be addressed with the drivers and staff asap"

"This is the worst customer service I’ve ever experienced! For one thing they need payment options like for passes and for cash and credit card. Passes are still considered valuable cash for their business but they don’t think so. We paid money for those passes! GoZone you need to step up!!!"

"Drivers need to learn to stop at crosswalks! Driver never slowed down, glad it was me and not a child or elder. I think the service is such a great idea, but this is not the first driver I’ve seen that doesn’t seem to car how well they drive. Van L12 about 2:10 8/23/23 Neighborhood Market on Justin Rd."

"Terrible company with god awful drivers. Had a gozone moron enter a Turn Left lane at the red lights today, lights turn green, guy decides to merge oncoming traffic with out signaling and nearly caused an accident. Almost as if this company only hires anyone with little to no driving skills whatso ever."

"Sad to have to give this review, as I love the A Train. Gozone is a horrible service. We tried to set up for my daughter to come visit us through Gozone and when we were able to set it up, it said it would be 14 minutes. Five minutes later, we were getting a text stating they were about to leave. We texted her and she got to the driver as she was pulling off. My daughter waved, screamed and ran after her. The driver saw her and kept going. Horrid service. Would give zero stars if I could."