The UPS Store 700 North Zaragoza Road, El Paso, TX 79907

"The so called 2 day expedited delivery takes more than 48 hours. They also don't give a specific timeframe; just says by "end of day". Their definition of end of day can be as late as 7 pm. It's currently 5:05 pm & I still haven't gotten my parcel. Definitely will not purchase expedited delivery again as it's not even worth the $13.50 fee. Lastly, there's no answer when I called them to inquire on the status of my parcel. It just has a recording that goes straight to voice-mail. UPS is an unacceptable POS!!!"

"I couldn't agree with Karrie Cardenas review more about how condescending the owner, Lilly can be with other customers. I have been a long time customer of this location, but after multiple conflicts that I have had at this location, particularly with Lilly, I will be taking my business elsewhere. She is VERY rude with her customers and has no idea what she is doing half the time. She always pushes off her irresponsibility onto her employees so that they can handle them. It is unfortunate that the prior owner had to retire, he and his staff did a MUCH BETTER JOB than what is tragically happening at this UPS Store. They knew what they were doing and if there was ever any problem, I knew they would fix it right away. I NEVER had any issues with prior management. They were awesome! Lilly already needs to retire, she has no place at this location, let alone in management. It's evident that she has ZERO management skills based on my observations and the reviews people are leaving about this establishment."

"Lost another package. The lady supposedly helped me was actually laughing because she did not want to look for my package. If I was legally able to I wish I could have slapped her that’s how condescending she was. I hope she reads this!! There two guys that worked there before and they were awesome all these new people they have need to go especially the older lady. I wish I knew her name I’m going to learn it. Had to open a claim. It’s one thing to loose a persons package but to deal with a lady who laughed in my face is another. When I know my package says being shipped by UPS I cringe!! Cause I already know what I could be in for!! *Lilly is rude!!! The guys that work here are so pleasant but Lilly and most of the females are so unpleasant. They need some customer skills training. ESPECIALLY Lilly!!"

"Since these new owners took over, it is definitely not at all like the other people who ran the store. The guy in charge there, the first time I went in there (which was around August), and turned in my brand new Spectrum Routers, he only shipped back one instead of 2; I found out because he gave me a receipt showing only one return and later Spectrum claimed that they only received one. Today I went there to make 3 simple 8.5 × 11 copies. They told me I couldn't use the machine to make them myself. That I had to let them make them for me After several attempts of the girl to turn out the 3 copies, 1 larger, but I had told her to cut it at the 8.5 × 11 limit - line, they still wanted to charge me almost 2 dollars. After I insisted that they should charge me no more than the 75¢ since that's what it would have costed me if they had let me use the copy machine myself, then they still managed to charge me tax on the .75¢. I asked "why" if the machine would have only charged me the 25¢ per copy (3); and no tax; the main guy said, "We ALWAYS charge tax on copies". I said, "You mean when people were allowed to use the copy machine, you still charged them tax on each quarter they spent making the copy"? He did affirm that. [Personally, I think this guy is not letting people use the machine so that he can copy them himself and be able to charge a tax which he probably does not turn report.] Also, I hope he hasn't been stealing too many routers which get turned in there I could be wrong, and I apologize if I am but... sometimes you just have that 'gut' feeling."

"If I could give zero stars I would! I wanted a package sent to me so obviously a new outgoing package would have to have been made. They told my sister that she would need to print out the label herself. Uh no! I’ve worked for an ups store and when you create a new outgoing package, the label prints out along with it. These people just didn’t want to do their job. Get a new one if that’s the case"