The UPS Store 3440 Bell Street, Amarillo, TX 79109

"I have started using this as my go-to UPS store in Amarillo. Every single time I go in there (five times now) the employees are pleasant and helpful. I never feel like they are rushing me--or that I'm annoying them--with any transaction no matter how busy they are. And, even when they are busy they still manage to work through the line of customers as quickly as can be expected. Shipping anything can be a frustrating process these days, no matter where you go, so I am happy to say my stress level is the lowest here out of any other UPS store I've used (and waaaay better than the post office by far. Ugh.)."

"Great place … today Russell helped me with my Amazon returns. Kind, patient and professional!! Awesome work Russell! Thank you"

"Incredible customer service! I brought in part of an Amazon rerun and I told the lady I’d be back with the other piece but it would be a few minutes because it was heavy and I was parked farther away as I had my motorhome. Wouldn’t you know she caught up with me and asked if I needed help? Well yes I did. She got a dolly and made a hard job easy. Such great service!!!"

"Possibly the worst customer service I have ever received. I am a graphic designer and I use UPS for all of my printing needs. On one particular day I went to this location to have 2 pieces of cardstock printed and some work to be shipped off. I brought my flash drive with me as per usual rather than emailing it online, because that is an additional charge. Deborah, at the front counter informed that she would not allow me to use my flash drive unless she charged me $4.00. I decided to go to a different UPS location and not argue about it (even though I go to UPS every single week). The other location allowed me to use my flash drive on their computer for $1 minimum as usual, however after already swiping my card they ran out of cardstock and didn’t have any on hand. They called the store back at the Puckett Plaza location, but Deborah refused to help me so my card was charged without any kind of service performed or refund offered. I drove down to FedEx and was extremely impressed by their customer service and they were beyond friendly and welcoming. I normally have great customer service by the other employees, however this lady who “helped” me could not have been any more rude and she had a complete lack of care. I have pictures of my receipt and the sign where it specifically says that there is a $4 charge if you EMAIL them files."

"I have a box there. Up until today, I've had nothing but good service. I was expecting a package via USPS, and got notifications via USPS of its delivery. I walked, checked my box for the label, then waited my time in line. After wait 30 minutes for the guy in front of me to finish shipping 10+ individual packages, I was told that regardless of the notification, it would be this afternoon before I could pick it up. It would have taken less than 5 minutes to process the label so I could pick it up, and they refused, so they wasted my time and gas. Moral: Don't go there unless they call you. Forget the FedEx and USPS notifications. It will waste your gas and time. If I wasn't already stuck into a 6 month prepaid mailbox rental, I'd pull my box and go somewhere else."