JCPenney Salon 800 Randall Road, Algonquin, IL 60102

"Walked by salon spoke with receptionist about hair color i was looking for was told they definitely could do this with a few hour appt. just to busy to have done today. I went home and decided to make appt online. Arrived for appt - hairstylist was late. Then said they could not color today for what I asked for it would take many separate sessions not just the 2-3hr appt that i set. Stylist did not try to suggest other approaches or color applications or cut&style anything. Was a waste of time - do not feel this person had skills needed to complete color appt. Or just did not want to assist me which is why they talked me out of all services i made appt for. Maybe receptionist misled in the end I left w/no service that day."

"I have been going to jc Penneys Salon way before they were in Algonquin Commons. Brooke is my stylist. She is very popular there so I make my appointments 5 weeks in advance. Near Christmas & New Years I make 2 future appointments or she would be booked. Great stylist, superb Colorist& all around super person! Love her!!"

"I went in to get my hair done.The reviews all said Tina was great so I went in for my hair. I wanted a salt and pepper style hair and she said she was able to do it for me. Long story short, she damaged my hair so bad I had to get a short haircut. She kept reassuring me that she knew how to do it but she clearly had no idea what she was doing. I’m not sure why she would say she could do something when she obviously couldn’t. I went back a second time and she rushed me out. I spoke to the manager as well, and she was also very rude. I wanted my money back as I spent so much money on my hair and the only thing I got out of it was damaged hair. The manager told me to take my money and get out. That is no way to speak to a customer who’s hair was ruined by her hairstylist. She also didn’t even give me a good amount of money, less than half of what I paid for. They are so unprofessional here and only care about money. I want to talk to the manager again but if she is going to be disrespectful, I don’t know how to have a peaceful conversation with her. I’m so disappointed in how they treat their customers. I’m paying YOU to do a service and if you can’t do it, be upfront at the beginning. So unprofessional and disgusting. I had to dye my hair black because I was so upset with what she did."

"All the hair dressers are amazing! However, Brooke continues to do amazing work! I enjoy coming here to get my hair cut. The staff is always friendly and welcoming!"

"I brought my daughter in yesterday for a haircut with Besa & she was great! She really took time with my daughter to find out exactly what kind of cut she was looking for, etc. Then today, my daughter decided she wanted her hair thinned out a little bit, so I called and Besa said to come right in and she would take care of it and she did immediately. Besa is very friendly and professional. I would highly recommend her and the salon."