Ace Hardware,

1901 W Wilson St, Batavia, IL 60510, United States

"Great "small town" hardware store. Never understaffed. You can always find someone to help you. Very nice selection and competitive prices. You can shop online and pickup in store, or go in and talk to someone if you're not sure what you need. Services like screen repair and key duplicating are offered. Plus, you can get in and out in five minutes, and you don't have to walk a mile wandering down endless aisles filled with everything except what you need. The best attribute, though, is the people. Helpful, friendly, and a pleasure to do business with."

"Staff was very helpful. Took me right to the item i was looking for. Cashier was very pleasant as well. Have always had good customer service at Ace."

"I hate leaving bad reviews. I bought a battery powered snow blower this morning, the transaction was fine. I was leery because the charger they gave me could only charge on battery at a time, but ok, that's what it is. I took it home, the first batter charged fine, the second battery didn't charge, no LEDs lit up, nothing. So I took the battery and the charger back. The guys did a little checking and it seemed that the charger I was leery about wasn't working. I said, "Well, can you just replace the charger" Joel, "Did you send in your warranty information?" Me, "I bought it two hours ago, no I didn't send it in yet." Joel, "Send it in because they have to send you a new charger. But we'll loan you one for $25 until you can get it." Me, "You mean you can't just give me a new charger?" Joel, "No" Me, "well how about I go to another ACE and buy one and return the one I bought here" Joel, "Yeah, you have 30 days to return it" I left, went to another ACE, and they set me up and get this, the charger was completely different. It could charge two batteries at the same time! I asked the associate, if ANYTHING goes wrong with the charger or batteries could I return them for an exchange, "yes, no problem". So I then returned the first snow blower back to Batavia. You know...retail customer service 101."

"Check exact hours and dates on website. They are open daily, but the butterfly house does close sometimes in September"

"Always eager to help. Very knowledgeable staff and they seem to have everything you need, even those odd hard to find items. Go here and you’ll take a step back in time to witness how customer service was done when people took pride their craft."