Steve Madden,

5220 Fashion Outlets Way, Rosemont, IL 60018

"You can call 100 times and no one ever answers the phone. They have phones so people can find out information on the phone before they drive to the store. This store needs to be closed if Steve Madden can’t get their employees to answer the phone for customers with inquiries like normal companies do."

"July 19th: Superb Support from associate and Manager Annie! And, yes, I ordered the shoes from the Steve Madden West Palm Beach Store . I heartily thank you for going the EXTRA MILES for Me, Annie! It is because of people like you and your store associates that I stop here everytime I fly into town. I also bragged about you guys here at the Rosemont Embassy Suites by Hilton! Your Steve Madden Store ROCKS! ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆ Super Shoe Store with Fun Personnel. If You Like Steve Madden Shoes, this place is for YOU! I enjoyed working with Jonathan, Asst Manager. Everytime I come to Chicago and stay in Rosemont, I come to this Steve Madden Store! And, I always BUY shoes! Great store!"

"I had the most amazing customer service with my most recent order! Natalie not only took my phone order a few weeks ago but ended up doing my exchange (I decided I wanted a different shoe) and she took care of me with ease. She went above and beyond. Despite the store being super busy and hearing some customers being ridiculously rude from the second they approached the store, employees were accommodating and so sweet. So happy with my experience!"

"I use to be an avid Steve Madden shopper, it’s been a while since stepping into a store front. I was just at the Rosemont location and all it screamed to me was lawsuit waiting to happen. Boxes were thrown all over the places, employees were texting, talking and lounging around. I grew up with “ if you got time to lean, you got time to clean”. The place literally looked like it was ransacked. It was only a couple hours after opening on a Sunday so I can’t imagine it being a mess like this so quickly. If I didn’t absolutely need a pair of heels, I would’ve walked out. Corporate, so you find this acceptable? Is this location always a disaster?"