Nike Factory Store - Rosemont

"It's a gimmick nothing is discounted but ugly models against the wall. Everything else is like 10$/$15 off regular prices. Save yourselves a trip i experienced bouncing back and forth with a lot teenagers . I mean a lot."

"Essentially, there's a need for improved staff training. I drove 25 minutes each way to return an online order, only to be informed that I had to present the original credit card. This was not mentioned in the return instructions, which simply advised visiting a store for a quick and easy return. I find it hard to believe that this requirement is valid, given that people can use options like PayPal for online purchases. What happens in such cases? eeeee, it was just a frustrating experience. Despite the inconvenience and one hour wasted, nobody seemed concerned. The next morning, armed with my credit card, I visited a different Nike location in the west suburbs. Surprisingly, no one asked for my credit card, and the return process was quick and easy. The inconsistency in policies among staff members highlights the need for standardized training. Time was wasted in the process, but it's time to move on :-)"

"I was there today 11/5/2023 to exchange a pair of shoe's the my daughter get for her birthday and I didn't have the receipt I told the cashier the we need size 6 and the shoe's the I was returning was 7 1/2 they make me pay 11 dollars for the ( taxes) on the shoe's Again, they order the exact same shoe's and send it home . So why I have to pay taxes again ? if the person paid those taxes when they purchase the shoe's to start with , the store manager tell me the they where doing me a favor to exchange the shoe's with out the receipt like if I was stilling something from them !!! Worse customer service. They act like if they own the store . Our money works everywhere and nike is not the only shoe's store !!!! THEY FORGET THE IF WE DON'T SPEND MONEY THEY DON'T HAVE A JOB ....and the one star is for the cashier lady other wise will give nothing"

"There was not a single item on sale at 60% Off, and if you ask the associates, they are telling that 30% on Apparel Clearance and 30% on Shoes, add them up and it is 60% off...Seriously, what kind of manager is running this store and giving this type of training."

"Huge lines for empty shelves. You guys are going out of business or something ? If you do you need to lower your prices. People are driving and wasting time to come to your store and buy something, not to see empty shelves. Way overpriced! Unorganized and to crowded. Lines on the register."