Nick Castillo - State Farm Insurance Agent 9840 Windmill Lakes Boulevard, Houston, TX 77075

"great service"

"Horrible customer service never open. i call at 4 and they are always close and it says until 6"

"good rates...excellent service....knowledgeable staff. and a great location."

"Was able to save me over a hundred dollars my car insurance."

"Horrible customer service, liars, and horrible at what they do. I mean this in every sense of the way. They will make errors and never admit to it, let policies fall through the cracks, and lie to customers just to keep their business. "Now Hiring" - they always are, BUT If you want a job there, think again, you won't last because the agent is the shadiest person you will ever meet, he will find any reason not to pay you what is owed; he will tell you he is paying you hourly and when you notice he hasn't paid you all the hours that you have worked, he will tell you its salary, not hourly, when he pays his employees twice a month, he only pays you 80 hours, even though you have worked 88-96 hours within those 11/12 days in that pay period, then if you confront him, he will lie about it and find excuses for himself. That agent has been under review for not paying his employees, even though you hit your goals, he will find a way for you not to get paid your commissions on sales. Also, He doesn't let you take time off without penalizing you, or finding a motive to fire you and say you quit. Maternity leave? Look for a job while you are out because you wont have a job when you come back. A death or illness in the family? the moment you notify them of anything, they will let you go the next day, WITHOUT your knowledge, they simply DO NOT CARE. I know several customers who ended up paying hundreds of dollars months after they began their policies because somehow their payment wasn't applied to the account to begin with, and they were dumb enough to pay cash and that money was no where to be found, so for those who don't read between the lines, their money was stolen by who knows who. Accounting nightmare, without anyone to take accountability for money going missing and customers having to pay so much out of pocket. Plus the office looks like it was decorated by a tasteless human, it reflects the area the office is in. If you want State Farm, which is QUALITY insurance company, DO NOT go to this office/agency, you will live to regret it."