Maria Bello: Allstate Insurance 2743 Smith Ranch Road, Pearland, TX 77584

"DO NOT RECOMMEND THIS GROUP! Terrible customer service. The staff is not well prepared nor fully trained before they are handling customers. Instead of being helpful, Ms. Racheal Harkless interrupted me a couple of times and was not understanding of my situation at all after they allowed someone to be added onto my policy without my consent. After explaining a couple of times that I didn’t know who the individual was, no refund was given. Not only that, during a back and forth exchange of emails, Ms. Harkless decided she wanted to CAPITALIZE her email response to me when I just wanted to clarify a few things since I decided to cancel my policy with this terrible group. After nothing was solved, Carolyn Brizuela jumped in and provided no assistance as well. Instead of holding Ms. Harkless accountable for her actions, she wanted to provide excuses stating that the capitalized email was from a copy and paste template even though there were misspelled words. There has to be better protocol in place to handle paying customers. Take your business elsewhere because they don’t care about you here."

"I'm very pleased with Maria Bello: All-State Insurance. They help me find the best price on my automobile insurance and they are very courtesy and professional."

"My husband and signed up with Maria Bellos company an it's bee been very eye opening having been wirh Goosehead for years i got used to the non communication, lack of customer touch not receiving any insurance cards/paperwork then when I finally switched to Maria Bello Allstate I was elated to find customer service TOP notch! Actually receiving cards and policIES, sweet Phone calls letting us know about changes and renewals the accommodating voices on the other end of the phone helping wirh all our questions. I'm never switching ever!"

"I have not yet had to make a claim, but, so far, I am pleased with the service I've received from Maria Bello's staff. Whenever I have to update my insurance, they are extremely nice and easy to work with."

"Not gonna continue business with this group. The rates steady goes up and there is not a clear reason to why? The agent eventually told me there is nothing she could do until I pay the current premium which was raised over a hundred more dollars for the month."