Spring Brook Village - Patio Home Collection by Meritage Homes

"Very profesional realtors, they are selleia solution base on your needs, homes are very well done layout, ans so forth"

"I submitted 4 requests for the exterior trim to be secured back into place and my trim is still not secured. On the 2nd and 3rd attempts, I asked for the Meritage workers to call me or ring my doorbell so I can show them the issue and tell them the resolution which is to slide the trim back into place and secure it with nails, screws, adhesive, etc. None of the 3 times was I contacted. The workers TRESPASSED ONTO MY PROPERTY WITHOUT NOTIFYING ME AND CHOPPED OFF THE HANGING PART instead of sliding and securing it into place ALL 3 TIMES! The first 2 times I requested this, I was under the 1 year warranty but now the lady in the Support Portal is saying I am past my 1 year warranty. If Meritage did this correctly just once out of the 3x back when I was under warranty, this would not be an issue. Not to mention that after the 3rd attempt, Meritage verbally promised me that if the trim slides one more time, Meritage would replace the trim altogether. Man, I should I have gotten that in writing since that customer service rep is no longer with Meritage. The new customer service lady simply ignores my emails after a full week and rejects my claim. PLEASE DO BUSINESS WITH MERITAGE IF YOU: 1) Want false promises made to you 2) Want people trespassing onto your property without your consent 3) Want people repeatedly chopping off parts of your home without your consent 4) Want your emails ignored for 1 week+ 5) Want a company to leave hanging to dry with house problems 6) Want to work with a company where there is a employee turnover problem"

"Careless construction. My fiance has been waiting on repairs to their NEW yes NEW home. Not one person has responded it's been 4 months. What good is the warranty if they have eaten over 1/4 th of it? These are 100k homes max but cost over 300k Poor!"

"I was just told that my home was sold to someone else. After all the hours I spent with the sales person picking out the design details, they didn't even call me to tell me that my contract was being cancelled. And now I'm trying to figure out how to get my earnest money back."

"I had the awesome experience with Meritage, starting from Shirley Hashmi in the sales to the design team to financing to Superintendents Thad, anyone was spoke to, was super helpful. I am in construction industry for 15 years in the USA and working for a very reputable multi inspector firm I want to shout out for Thad Superintendent for professionalism and responsiveness. Rashid"