D.R. Horton San Antonio Division Office

"Dr Horton’s staff was very professional and provided great customer service. Want to send a shout out to Dawn and Melanie who helped me from start to finish. Had so many diffrent questions and they had all the right answers to give me peace of mind. Thank you all again for everything!!"

"Please pay your your past due water balance at Steele creek Cibolo so that new home owners can have their gas / heat working ! People can’t shower in cold water for days straight or their small children because the gas company said DR Horton owed a hefty, past due balance."

"If you want professionalism, look elsewhere. We love the layout of our home but I wish we would have backed out with how we were treated. We were told we would be able to move in by a certain date. When we came to inspect, they were no where near done and our kids needed to start school soon. We spent 4 hours going through the home creating a punch list and blue taping items that our inspector had missed. The crew took down ALL the tape and told us that it wasn’t them (what??). We came back, spent 6 HOURS creating a punch list with pictures because they wouldn’t allow us to put tape on OUR walls. On that list was still the things the inspector had given them weeks prior. We were also reprimanded by the lead contractor for getting on the roof due to “legal concerns” but had we not, there would be shingles missing, nails not caulked and multiple other mishaps. After the final walk through, we were “satisfied” with the work (which is shoddy and needs a lot of touching up) but to our surprise we found this in the drawer when we moved in… that’s right our punch list RIPPED UP. Seems petty doesn’t it? Allen, your team needs some shaping up if you think this is acceptable as the lead contractor. If you want your house done CORRECTLY and to the show-home standards you better fine tooth comb your home and not expect professional decorum afterwards. We’ve only been in our home for about 6 months so I hope it was well constructed but it sounds like if we need anything warrantied we’ll have more of this type of “professionalism”."

"There is no comparison! DR Horton SA is the top of the list when it comes to builders in the SA area. My family and I are looking to purchase a home and have explored so many options to find that nothing else compares to the level that DR Horton has to offer. The entire team is amazing and the homes are fantastic! Kennion and Scott were so helpful! I suggest everyone visit the Brookstone community!"

"Since Closing on my home in the Cobalt Canyon subdivision, I have lost both trust and confidence in D.R. Horton's ability to hold their trade services accountable. First, I had a broken water heater that was told was perfectly fine but turned out to be broken. We were without heat and hot water for 2 weeks. Secondly, I have spoken with the Construction Manager three times (one indirectly) about leftover closing items/issues that needed to be addressed. The last time I spoke with the Construction Manager, I was told they would come over that day and fix some items on my list and they never showed up. I have heard nothing back from him. When someone did finally come to fix an item on the list, it was unannounced and could not communicate with the painters without translation. Another company used by D.R. Horton called and booked appointments with me three times but only showed up to the last appointment. the first two times, were complete no shows without any explanation, etc. My Sales Specialist Suzanna Arters has been amazing."