PGA TOUR Superstore

"Went in to get a putter regrip and had some time to wait for the service so went to check out the new TM driver. Guy gives me the wrong loft and when i ask for a different head he tells me it’s operator error and not the club. I brush it off and figure its better to show him. I proceed to hit 3 shots exactly how I drew it up and give him the club back because there’s no way I’m buying it from him or this store. He calls me rude as I’m finishing up and i almost lost it. PGA superstore. You can do better. You’ll lose all your sales with the staff telling people it’s operator error when they clearly have no idea what they’re doing or how to be polite."

"Went in with little knowledge of what I want but knew I needed a completely new set. Had the privilege of working with Bill Daniel who was fantastic. Very patient and made sure the clubs I got were the best fit for me."

"The worst experience for a loyal and frequent customer. Right around closing time I received a “friendly” nudge from “Chandler” that they were closing. The nudge was “we close at the same time every night - please leave” this is a minute before they close and I have a handful of clothes that I’m going to go checkout and buy. I tell him “I know, I know I’m walking to checkout now”. Only to have his tone and attitude get worse saying something about he tells me this every night (and I’ve never seen this guy before and never had anyone there ever say anything to me when/if I was there when they were closing). All this as I go to checkout with him staring me down. I got so frustrated by his words, tone, and looks that I just finally said “NM I know longer want to do business here.” I called afterwards and spoke with manager “Matt”, only to tell me “sorry bout that, I’ll talk to Chandler and let him know that is not how we treat customers “. Thanks Matt, I’m sure that will help. Horrible customer experience and a playbook on how to lose customers. I may go to other pga stores, but the last time I go to Southlake location."

"We been coming to this store for over a year we love how well organized an fully stuck it is an specially their customer service my husband has bought several golf clubs an change their grip in some an they are very prompt an nice. Today we visit the store an my husband had issues with his driver but thanks to cliff who was very patient an help him with his driver my husband was able to figure it out. We will continue to support this store an will totally recomend for any golf equipment or quick repair."

"I went to in looking for new irons and I was helped out by Mr. Bill Daniels and he was tremendous. He helped me pick the correct set for me even tested out some other clubs to fit to my swing and helped give me some tips. Overall the best experience I have ever had there extremely caring and patient with trying new clubs and having a great tome and talking. Beyond blessed to have him help me and recommend going to this store and seeing him for anyone needing anything at all!"