Dollamur Sport Surfaces

"My experience with these guys is much better than their competitors. I ordered a 10x10 mat from tiffin mats in Maryland in February 2023. By the end of April, I still never received my order. After numerous calls and emails that did nothing. Ut give me the runaround, I canceled my order there (still waiting for the refund) and contacted these guys. I spoke to Nola, who gave a bunch of information and explained the process of ordering to me, the biggest part being to wait 8-10 business days to ship. So I ordered, and two days later received an email that my order shipped. Four days after I placed the order, I received my mats. I paid a bit more than what tiffin was charging, but I received the product in a fraction of the time. Well worth it to me. The best advice I can give is be an informed consumer. Call and ask a lot of questions. If you're not happy, don't purchase. I am happy with the service and the product I received from Dollamur. Based on my experience, I would recommend them if you're interested in ordered mats for whatever the sport is you practice at home. I can say without reservation as well, do not order or buy from Tiffin Mats in Maryland. They are a total scam, have zero business ethic, and are 100% unreliable."

"I ordered from here because it’s an hour away as opposed to ordering from Houston or Minnesota. Customer service is absolute terrible from sales to the warehouse. Couldn’t get a callback from the salesperson to even process my order much less after my order had been processed NO ONE told me when to pick up. After multiple attempts at reaching the warehouse, I called sales and tha “Covid procedures stop us from setting pick up appointments.” It’s 2023 in FT. Worth, Texas… Finally got a callback about the product after 10 days and multiple calls to shipping and sales. Boo."

"Ordered mats two years ago and everything was perfect. This time, nothing but problems. Troy, my sales rep, screwed up so many times. Customer service sucks too. After waiting 2 months for my wall pads, they sent them all wrong."

"Very poor customer service and a lack of communication after purchasing. I was left in the dark as to when my shipments would arrive and the carrier they hired was not very professional. It took days to get a reply and some emails were left unanswered. Both orders arrived damaged and when contacted they said there was nothing they could do. I wish that no one else has to go through what I did."

"I purchased mats from this company because they were local and I believed they sold a quality product. One year later my mats have many spots where the mats started to peel. I contacted Dollamur and informed them of the issue. They promised to replace the mats 100% but this is where the story changes. I'm told they will arrive in November. After waiting for almost 3 months for a replacement I then have to call in order to find out that the mats have been damaged during shipping. I have to wait and additional 2 months for them to arrive and again I'm told that they don't have any exact date when they will arrive, only that it will be sometime at the beginning of December. Right before christmas break the delivery company calls me that they are at my business waiting to deliver the mats. No one from Dollamur or they logistics department sent and email, text of call to notify me of the delivery. Once I received the product I left a review with the company and of course they say they did notify me that the mats were to be delayed, but in actuality that never transpired."