Community Health Choice 10900 Corporate Centre Drive, Houston, TX 77041

"Community Health Choice has started drafting unauthorized amounts from our bank after our policy has ended. We renewed with another insurance company and even sent in a cancellation notice, but they decided to start charging us $146.26 twice already in the month of December alone. Our payments each month were $5.29. I have spent hours on the phone on hold and no one will ever answer or call back. Since our policy has ended, I can't log in to try to stop them. Stay away from Community Health Choice unless you like to have people just take money from you."

"Akeelah is very unprofessional. I have the entire phone call recorded. She did not respond in any appropriate manner. Sighed coughed made unpleasant uncontrollable noises and sounds the entire time and it was 40 mins of complete incompetence disarray. I asked to make with a manager, no assistance very disrespectful"

"I am extremely satisfied with Community Health Choice as my Medicaid insurance provider for both myself and my children. They have consistently exceeded my expectations and have proven to be a reliable and compassionate company. From the start, their customer service has been exceptional. The member services team, led by great leadership, demonstrates remarkable skills and expertise. What sets Community Health Choice apart is their commitment to making healthcare accessible and stress-free. They have a wide network of healthcare providers, allowing me to choose from a diverse range of doctors and specialists for myself and my children. I appreciate how they prioritize affordability without compromising the quality of care. Community Health Choice takes care of all the claim filing process for me, which saves me time and effort. Whenever I have needed assistance or had any concerns, their member services team has been prompt, knowledgeable, and genuinely caring. Their exceptional skills and expertise make every interaction pleasant and productive. They truly know how to provide top-notch customer service. As a Medicaid plan, Community Health Choice understands the unique needs of individuals and families. They genuinely care about our well-being and consistently strive to improve their services. I feel valued and supported as a member, and that peace of mind is invaluable. I highly recommend Community Health Choice to anyone in need of a Medicaid insurance plan. Their commitment to going above and beyond for their members is evident in every interaction. Thank you, Community Health Choice, for being an outstanding Medicaid insurance company that prioritizes the needs of both myself and my children, and for having a member services team with great skills resulting from great leadership!""

"The best part of Community Health Choice are the people that I speak with by phone. They are all patient with me, listen to me, don't rush me, and do their best to solve problems for me. The website when trying to set a PCP and the phone automated attendant could use some improvement, but again the best part of Community Health Choice are the people that help me by phone."

"Good Luck trying to get a member service rep on the phone. I tried for 3 weeks multiple times a day, instead got a voicemail saying that the call volume is too high and then to rate the agent that I didn't speak to?? On top of that I was trying to cancel my plan, finally after 3 weeks got a hold of someone and was told it's too late to cancel it and I need to pay for my plan and my new plan too. smh."