Casey's 1305 East Main Street, West Frankfort, IL 62896

"Once upon a time I was going through a difficult situation in life, as people sometimes do. I pulled in early in the morning with a mind full of what nows? I pre paid for fuel and drove away without pumping a drop. (Pause for laughter). I realized my mistake 40 miles northbound and called the store to swallow my pride and face the embarrassment of my mistake. Stephanie and the girls were very helpful and sympathetic to my situation. They went above and beyond to make me feel concerned about. Sometimes it takes 2 minutes of kindness to change someone's whole day. Thank you again!"

"Ordered several pizza's from this location and they don't take pride in their work when it comes to food in the kitchen during their evening hours especially their pizza. Either toppings are missing, or half the time it looked liked someone shook the hell out of the box and threw it into busy traffic while the pizza was still in the box, or it wasn't cut or cooked all the way. Very poor quality and very disappointing when it comes to caring about the customers expectations of a Casey's standard pizza. Avoid if possible during evening hrs if you want a pizza go to another location seriously"

"The employee I talked to on the phone was so rude to me. I did curbside pickup because I had my kids in the car & nobody brought anything out. I called & told them I was here & he told me I had to come in. I told him I did curbside pickup because my kids were in the car & he told me “too bad you can come inside & get it.” When I went inside I saw him & another employee laughing. Such awful customer service."

"Ordered my pizza at 8:02, they said to give them about 25 min or more. Went there 40 min later and they had not started my pizza and said it would be another 30 min before it is done. Will definitely order from Casey West from now on."

"There one girl that is so happy 24/7 shes short dark hair & brightens up my day. The other employees are good also dont get me wrong. Just all around good people."