Dollar General 1008 East Main Street, West Frankfort, IL 62896

"I’m absolutely disgusted with this place, will never go back. Staff there is rude, as I was walking out of the store with my razors the buzzer at the door went off, assuming it was the tag on the package I kept walking through, the lady that checked me out came out chasing me saying she needed to check my bag, as I responded with it was the razors she said no you did not have razors it’s protocol for me to check your bag, I replied with okay? She made me feel like I had done wrong. Was so rude and nasty towards me and my family, she had all of us leave my vehicle and line up and each walk through the door as I walk in the buzzer went off again for the razors she said well you did not have razors. That was the only thing I purchased and she is the one who checked me out, she completely humiliated me and my family. Not to mention the line was extremely long and there was only one checklane open, that’s fine I get it being short staffed and all but for her to be nasty and rude with us was not okay, this is not the first terrible experience I’ve had with this dollar general I wish I knew her name cause I’d call and report the multiple bad experiences I’ve had with rude customer service here. And I hate to be the person who talks about the bad, but it was so humiliating and embarrassing of her to do what she did. I’m also displeased with the dirtiness of the store, filthy and unorganized."

"Horrible employees. Needed tampons and the lady who was restocking on that issle refused to grab some from me. I hope coorpate sees that it's employees are losing the company money by not allowing their customers to purchase items that are available in their store."

"I was getting snacks for my dogs and cats and the girl was very helpful with prices and then again when I was looking for cleaning supplies and the girl at the register was friendly and quick and told me to have a great night. I thought that was very curteous and friendly of her. They're always very helpful when I go there"

"I prefer the layout and brighter lighting of the west side store but this one does seem to have more products to choose from. Kind of crowded, especially when they are stocking and generally only one checkout going. The place smells like bad plumbing sometimes and tends to get shopped harder than the older store in town. Lots of damaged packaging and spills that have been left to dry on products. Choose carefully, inspect before buying, and always get a receipt. I've purchased peanut butter from here twice that was open and eaten from. It's Dollar General. Most issues are due to the clientele and not necessarily the store personnel. I've had mostly good experiences with them. This place does seem to draw its fair share of weirdos and oddities so it's not always a pleasent atmosphere."

"Friendly, accommodating, polite staff. Has the majority of your major items, from your big box stores. The only downfall they have, they're still new so they run out of products, before the next truck gets in and insufficient amount of staff for the amount of business they do. Once they get that lined out, I see customer satisfaction tripling!"