Sutton Ford Inc. Service

"Jessica Harris is THE BEST! She is extremely attentive and informative, which lessens my anxiety about what services I may need to consider getting for my vehicle. Sutton Ford has been great with their service and it’s easy to only come here because everyone keeps doing their job so well. God bless you all!"

"This is a bitter sweet I bought a car thought it was a good deal to take the high note because it was including a service contract that includes oil changes brake service and auto butler for the life of the contract. I have only used the service 2x over the span of one year and when I went to get my services they told me that my contract had expired and that I would have to pay out of pocket and seemed to not know about the contract however after speaking to one of the managers he gave me 3 oil changes to compensate until I can get to the finance department and get this resolved. I will update this review as the story develops. I was happy with their level of professionalism even when dealing with a situation they themselves didn’t cause. Stay tuned for the update."

"I’ve been a customer of Sutton Ford for over twenty years. Have always been very satisfied with customer service and their professionalism. They are always polite, respectful and friendly. Jessica was great. She kept me informed about what was happening with my vehicle."

"The appointment process was seamless. Got a reminder call the day before appointment. Dropped the vehicle off for appointment, listed my concerns & issues the vehicle has. The vehicle was ready at the agreed upon time. The only concern or issue I have was that the part needed to completely take care the vehicle issue was not in stock for a complete repair. Other than that, everything was fine, above what I expected."

"Despite having an appointment it took almost 3 Hours to do an oil change. The price told was not what was charged. The check engine light was on (which I had diagnosed at a different Ford dealer so was aware of what was needed) and instead of them fixing it or even letting me know why the engine was on, they just cleared it. Light came back on 2 days later. Lastly they didn't put my engine cover back on. I have definitely had better service with other dealerships and will not be returning to this one."