JNJ Complete Auto Repair, Inc.

"The service is excellent! We’ve been bringing our cars to JNJ Auto Repair shop for more than 10 years. They always provide high-quality service and they get the job done right away. We highly recommend their services."

"I had two cars that made noticeable sounds when driving them. I put off bringing them in for repairs. I historically used car dealership, but my last few experiences were not good (old dealership was bought out by a new one and the costs/repairs/recommendations were not what I was used to and I didn't have a "good" feeling). I finally had time to bring them to get them looked at. JNJ was referred by my brother-in-law, and I also checked extensive repair shops and reviews online. I contacted JNJ via their web page form on Sunday night before Thanksgiving. Even though they were closed on Mondays, I received a email response Monday with a diagnostic appointment for both cars. After coordinating over email to confirm my desired time, I brought in both cars on the Wed. before Thanksgiving. They were very customer oriented and performed a quick check of both cars. While they recommended that I leave both cars to be safe, I asked them if I could drive one (kids coming home). Based on their experience (had idea of the problems), they provided me with the pros/cons, and I left one there and drove one home (my own decision). After Thanksgiving - Friday, they called me and told me that the repair (timing belt) was done and allowed me to swap cars. Several days later, they repaired my second car (wheel bearings). The estimates were within the range that they originally gave me (higher end of estimate) and they explained what they found and repaired (detailed cost justification). I had also researched what the average price was for both repairs in advance, and they were within the local industry range. I felt that they were honest with me, bend over backwards to meet my schedule/needs, and did not attempt to "sell" me other services. Also, nothing else was broken once I picked up the cars and no selling of additional services. I also gave them an appropriate tip as I felt that they went above and beyond for me. By the way, other than telling them that I needed one car, I did not expect such quick turnaround on both cars or demand it. Their business hours list 9 am to 6 pm. I came by around 8 pm (had remote key) to pick up my car, and the shop was still open/people working. It seems like they work hard to get the work done for folks as quickly as possible. It has been several weeks and both cars are still driving flawlessly! I will definitely use them again and have told my friends and family. I don't usually write reviews, but because they were so quick and helpful during the holidays, I wanted to share my joy and appreciation. Now that I found an honest car repair service, I am looking for an honest handyman for my house :)"

"OJay was great. Identified the issue and and clearly explained what should be fixed and options for replacements or upgrades. You can tell in his explanation that he’s knowledgeable and that it is honest feedback and pricing. My truck is driving great now."

"Went to JNJ with what I thought was going to be an extremely expensive engine issue. Ojay is fantastic. He diagnosed the problem and was able to service the car same day. He went above and beyond letting me know what the issue was, why it happened, and information about the make/model and when issues tend to arise and what to do in the next 25K and 50K miles. There were no pushy sales. He fixed the issue and charged a great price that was very clearly listed in a pricing document that he had behind the counter. Also had his team provide me quotes on other future services so that I'm aware before calling on what they typically charge. I have already told about 10 people about JNJ Auto in the last 24 hours since I was blown away by the service. Wish I found him years ago."

"I stopped in to get brakes and rotors done on my Optima. Ojay inspected and advised I didn’t need to replace back rotors. They gave me an estimate on cost before any work was done. Quality work at a fair price. I will be back."