Pauli's Service Inc. 259 West Avenue, Elmhurst, IL 60126

"My family and I took our cars to Chuck for years, but in the past few months it’s really gone downhill. He incorrectly diagnosed my truck, told me an expensive part was broken when it wasn’t. He ordered/replaced good parts instead of diagnosing fully like I had asked, and just recently quoted me 2.5 hours for a 30min job at most. He no longer picks up the phone when I call and hasn’t responded to the messages I’ve left. It’s really disappointing, I always felt like he was an honest guy but I can’t go back to a shop that will overcharge me."

"My family has been coming to this place for years. Always great service, honest, and fast turn around times. Highly recommend for all your mechanical needs."

"Chuck is amazing. There’s little else to say. My parents have had him fix their cars since I was a small child. I live out of town (out of state) and still time visits home to get work done on my car by Chuck. Just recently he correctly diagnosed the issue my car was having as being covered under an extended warranty due to a known defect. Told us to take it to the dealer where all the work would be covered. Honest people in any line of work these days are few and far between but Chuck is absolutely the definition of an honest mechanic. I just wish I lived closer. I cringe anytime anyone else has to touch my car."

"Chuck and his whole team are knowledgeable, friendly, and trustworthy. When I bring my car for routine maintenance, it’s quick and easy. When I need repairs, I can rest assured they will fix my problems and give me advice, always with my interests as a priority. I was first referred to Pauli’s when I was having serious car issues. Chuck called me up after investigating and gave his candid opinion that I should look getting a different car instead of paying all this money to keep it running. That level of altruism is uncommon, but Pauli’s is different than other mechanics in all of the best ways."

"Chuck Pauli, the owner, was very helpful when one of the chain oil change companies over tightened by Oil Drain plug stripping the threads and leaving it with no oil because it would leak everywhere. Chuck had it fixed in no time, and it was multiple times less expensive than the dealership's quote to remove the engine, replace the entire oil pan which I knew was unnecessary. Much appreciated Chuck! We'll be back next time we need something!"