Mark's Service Center 4303 West Jefferson Street, Shorewood, IL 60404

"Had a repair done on my Toyota that ended up costing $300 more than the estimate I was given. I know estimates are just that, but $300 more... Really? I brought this up with management who put a free oil change on my account. A few weeks later I went in for my free oil change no problem. The work got done, but that estimate rubbed me the wrong way."

"My car broke down on the road out of town and had to be towed here. The next morning I received a call with an estimate. The car was repaired within one day. Thanks for getting the car back to me as I used it for work. I've taken my Subaru legacy to other shops and have always gotten poor service. This shop has always repaired my car correctly and for the most part promptly."

"Beware of Mark's Service Center. Under new ownership as of March 2020, and the quality of the work and customer service has gone downhill dramatically. The 5 star reviews from 2019 and earlier no longer apply. The old owner, Mark, cared about his business and customers. New owner came in, made his nephew the manager, and from what I can gather from my phone calls, the manager maybe gets there by noon and is out the door by 3pm on an average day, if he makes it in at all. When Mark owned this place, it was hard to find a parking place there because they were working on so many cars. Lately, it's been easy to find a parking spot. The Illinois State Police used to have their vehicles repaired there, but I don't see any ISP cars in their lot anymore. It doesn't surprise me. I have my own story about a them performing an incomplete brake line job in April 2020 (I didn't know Mark retired until after the work was done) and led to total brake failure and I had to crash the car to stop. (Totaled it). I hope everyone stays away from this place so they don't risk damage to their property or bodily harm."

"From your basic oil change to random repairs, Mark’s is my one stop shop. The mechanics are extremely knowledgeable and the manager is exceptionally friendly. You can’t beat there prices or their level of customer dedication. I’ve been going to Mark’s for years and I will never take any of my truck anywhere else. Thank you to the entire staff."

"My son and daughter live in the area and have been going to Mark's for years and have always been satisfied with the work done and recommended we give them a try. My wife and I have been going to Mark's for a couple of years now and I can't say enough good things about Mark's Service Center. The best thing I can say is that I trust them with the work done and a fair price charged."