CVS Pharmacy

"Sarah was amazing today even though they were short staffed."

"Very helpful, kind and informative."

"Unsolicited phone call from Armond an employee of this pharmacy. When asked why he was calling me on a Sunday about a flushot he told me if I didn't want their calls I should ignore them and then he hung up. I must assume that my personal information provided to this pharmacy is not confidential and they can use at their will."

"I really don't know where to start and I cannot believe the conversation I just had on the phone with the pharmacist. Let me start by saying my husband is a stage IV cancer patient who is currently receiving chemo. That means he is at greater risk of contracting anything going around. I have never been able to get a prescription filled without walking in and standing on line. I completely understand that a pharmacy may feel the need to be prudent given the large number of meds that probably go unclaimed. So last week on our way back from San Antonio, where we receive his chemo treatments, I called when we were an hour out...it was going to be late and i knew my husband would not feel like waiting, but it was critical that we pick up his meds before going home. Was the prescription ready? No, it was not. Today, he needed nausea meds because he had picked up a viral infection being out in public or due to me being out and bringing it home. I called early and was assured it would be ready in an hour. I waited 2 hours before calling again and was told they would NOT fill his meds until I was physically present in the store. I explained my situation, but stayed on the phone another 15 minutes while the pharmacist explained to me why he didn't have the time to do it and wouldn't do it until I walked into the store. Really? I ended by telling him he could have filled it in the time he spent arguing with me. I do not understand nor can I comprehend why it would be the policy of CVS to only fill a prescription when the customer is present, and when presented with the facts they refused to do otherwise.The pharmacist even gave my the 1-800 number, assured that he was following protocols. VERY DISAPPOINTED!!!!! This is NOT the Bastrop customer service I am used to in our town!!"

"I’ve used this CVS for years. Primarily the pharmacy. I’ve always found the techs to be friendly and courteous. Whenever an issue rose up with my insurance they were quick to help me solve it. For those medications that my insurance didn’t cover, they would suggest the best drug card to use to get me the lowest price. Highly recommended."