H-E-B Pharmacy

"I've used this pharmacy for over a year now. Almost all of the staff at this location are so kind, and i really get the feeling that they know what they're talking about. I feel well informed and almost never leave feeling angry about the interaction i just had. I tried using a closer pharmacy recently and ended up back here because nowhere else on the north side has met the standard they set. Sometimes annoying things happen, but it's usually out of the staffs control. I highly recommend this location."

"HEB is really not set up to handle the traffic related to providing immunization shots. This is not the only location that I have made appointments for an immunization shot such as flu or RSV and the processing time despite having made an appointment online is very long. Right off the bat upon checking in you can tell the staff is already overwhelmed without having to deal with immunization shot and you see the look on their face that oh yes you're going to be disappointed. Currently I have waited 45 minutes after my check in and it's 40 minutes past my appointment time and have not had anybody attend to us to deliver the immunization shot."

"Worst pharmacy service! Called to place a delivery because I’m really sick to even drive but guess what, I had to do it. 10:170AM: I had to call to check on my prescription that was sent by my doctor last night and they didn’t even have it ready. 12:27PM: I called to request home delivery because I feel so sick and don’t want to drive. 2:17PM: Called to check on my order’s status and was told they were still there, the courier hadn’t picked them up. Cancelled the service and now I’m having to drive myself to get it. What’s the purpose of marketing this service if it’s going to be this bad? Another thing that was bad was the pharmacist’s attitude, just unfriendly and plain rude. This was an excellent store and pharmacy before the pandemic, it seems everyone got actually sick of working there and now they don’t care for courtesy and friendliness. It’s more like: “Hurry up and leave, don’t have the patience to deal with you anymore” kinda of attitudes. Smh…"

"I am a physician who is extremely upset at the pharmacists telling patients not to take medications. We don't see patients back for a few months to realize they were advised by the pharmacist not to take an important cardiac medication. Please make sure your pharmacist contacts the prescribing doctor directly before giving advice regarding stopping medications.... if you want to practice clinical medicine, feel free to first get the appropriate training."

"Convenient since I buy groceries here. There is always a long line and the service is very slow. They sometimes hire techs that can't even pronounce drug names which makes me question their credentials. Prices are good if you comparison shop. The drive through window earns them one more star than I really feel because it's easy and pretty fast."