H-E-B Pharmacy

"The pharmacy did not dispense the correct amount of Amoxicillin for my son. I ran out and needed to give him 3 more doses. They said “there’s no way they could’ve made a mistake because the machine did it”. Please tell me why I ran out then? They showed me how to administer the medicine (10ml twice a day for 10 days). Each syringe holds 5ml. That’s 2 syringes filled to the 5ml mark once in the morning and another at night. Well I ran out! Not sure how they dispense meds, but either the human inputted it wrong or the machine mixed it wrong."

"My (former) regular pharmacy was out of a hard to find, critical medication I needed, and if I couldn’t get it, it would put next month’s surgery at risk. After calling several places, I tried the HEB pharmacy on Buffalo Speedway. They had it in stock, my physician sent them the prescription, and it’ll be ready tonight. The man I just spoke with was so nice and helpful. And I didn’t have to sit on hold for more than a minute both times that I called. I’ve decided this will be my new pharmacy."

"My curbside order was missing various items but they never reached out to me to say “out of stock” or substitute item. When I got home, I noticed the main ingredients were missing. Called the store and the guy said “oh yeah! Sorry about that. I’ll just reimburse you” Now I have to drive the 20 minutes back to get the items that are sitting on the shelves (still in stock) that the person just didn’t feel like putting in my cart."

"CALL BEFORE GOING. It’s so frustrating having to wait for your prescription all because the pharmacist is having conversation about something that has nothing to do with medicine. I stood by waiting for my prescription and couldn’t help but notice that the pharmacist Rhea was so occupied with subjects that had absolutely nothing to do with my prescription. I’m sure I wouldn’t of had to wait so long if she wasn’t so busy with having personal conversations. I’ve had faster and better service at other places. It’s so disappointing that the person I spoke with at the counter was much more professional than the pharmacist herself. If she can’t learn to be a professional pharmacist, I’ve heard podcasting is great for people who love banter. I would NOT tolerate this type of banter especially in a medical “professional” setting. CALL BEFORE YOU GO MAKE SURE SHES NOT WORKING OTHERWISE ITLL TAKE FOREVER!!"