H-E-B Pharmacy

"I switched here from CVS and regret it. I called in a prescription refill. This was an already approved refill two of six and I called the number on the bottle. I went to check if it was ready. they said it was filled yesterday but we dont know where it was filled and we don't have it. I called my insurance company who says that this was Indeed filled yesterday at this H-E-B. I thought maybe insurance was stopping it because perhaps an old prescription was pending at my previous pharmacy so I went there. They seem to weirdly have a vague record of it but nothing was there. I went back to H-E-B and they said they discovered it was filled at the CVS and they had it transferred back. All I did was call the number on the darn H-E-B rx bottle for legit refill 2 of 6 yet somehow my rx prescription was now at CVS. There was never a need to contact my doctor about this prescription. It was already approved. I never asked anybody to switch this to CVS and neither did my doctor. I never mentioned CVS to this doctor because she's a new doctor to me and I was switching pharmacies. It was an already approved refill through H-E-B. H-E-B had to have transferred it erroneously. Thankfully, I was able to get it but when this refill is up, I'll Be switching"

"When my family comes to Texas to visit they want to go to H‑E‑B! Best supermarket you can get."

"Horrible customer service and employees were horribly rude! Was told that my prescription would be finished in 20 mins. I left and came back an hour later and was told that it would be 20 mins and if I would take a seat, they could fill it faster. I had the prescription sent to the Creekside location and it was filled by the time I got there."

"There is no issue with the actual medication received. The issue is with the communication between the pharmacy and the system used to receive the prescription initially. At one point the doctor had to send one order 3 times. In the end H‑E‑B Pharmacy admitted they have problems with their system from time to time. That is very understandable. However, when a patient calls I believe H‑E‑B should state that instead of just stating the doctor didn’t send it. That resulted in way too many phone calls and much frustration overall for all involved. Hopefully in the future they will get this problem resolved. There is a drive-through at this location. It is located opposite the end of the building from the gas station side. If you are facing the front of the store the drive-through is on the left side."

"Kathy is terrible and her unwillingness to do her job and assist customers in obtaining vital medications overshadows the excellence of other staff. I’ve been a pharmacy customer for the last 3 years and have recently experienced several disappointing encounters with Kathy. Last month she refused to fill my husband’s gout medication, indomethacin, claiming it is a controlled pain medication. She made him wait and come back the next day. I called to follow up on the matter and no one could tell me why Kathy had refused. Insurance was valid, no other meds to cause poor interaction. Today Kathy refused to fill my prescriptions unless I came to the store, in person, to provide my new insurance card, she would not accept it over the phone. I am a busy professional and need convenience and not to be denied important medications by a pharmacist on a power trip. As of today, CVS pharmacy has two new customers"