H-E-B Pharmacy

"Normally I would say I love this pharmacy. I actually switched from the H‑E‑B closer to my home to this location due to their customer service and have been using it for years. However I called last week and set up a delivery on two different days. The first day I called I was told if there was a co-pay, I would have to set up delivery through the app, which I’ve never done before I was told this was knew however when they looked up my information they saw that there was no co-pay due and they said they could set up delivery as long as there was no co-pay. The next time I called which was just a couple days apart nobody even asked because when the pulled up my information for the prescription they saw that there was no co-pay and they set up delivery. The pharmacy hours show they are open today however, I did not know that they did not do deliveries on Sundays, but I do now as the lady who I was speaking to was so kind to tell me “no we never have” in the most condescending tone when I asked if they make deliveries on Sundays. She also told me that she cannot set up delivery and that I had to do it for the app to which I told her what had happened the previous week. She then asked for my name and put me on hold and then came back on the phone and told me that no one delivered medication to me because she had ask the other people working and no one had talk to me yesterday. Too which I informed her I have cameras at my front door and outside of my house, and I have proof that I had medication delivered. And if she would have looked up my information in her system she would of been able to see that I had in fact had a delivery the day prior like I had stated. It does not take much to set up a delivery especially when you don’t have a co-pay. If you don’t have customer service skills you should not work in a position that requires you to have them. If you don’t want to do your job then you shouldn’t be there. But don’t come on the phone and tell me that I’m lying and did not have medication delivered when I have it on camera and you have it in your system! That is absolutely ridiculous and extremely unprofessional! If you’re not capable of setting up a delivery because they are not available on Sundays that is one thing but if it is just too much of an inconvenience for you to talk to a customer with courtesy and respect then find a new job. My husband is at home recovering from a stroke after being in ICU for almost a month. I am recovering from a severe car accident and I’m in severe nerve pain and am on bedrest. It wouldn’t I’ve taken much for her to look at mine or my husbands information to see that there wasn’t a co-pay and informed me that I needed to call back on Monday because they don’t do deliveries on Sunday. It would’ve taken less than two minutes to be a decent human being. I can be patient and understanding but do not call me a liar and come at me because you’re lazy and don’t want to do your job."

"I have switched from Walgreens to H‑E‑B pharmacy and I have found everyone to be friendly, efficient and willing to go out there way to help!"

"My #1 place for all my food! Produce especially, you cannot find better anywhere else. Believe me I have tried. Everything is so fresh and high quality. The HEB brand of everything is great as well. It’s always very clean and the woodlands heb off six pines is the perfect location. Despite being busy most times it’s worth it."

"I’ve been going here for two years solely because of the prices and definitely not because of the customer crevice. I have had issues EVERY SINGLE TIME I pick up my prescription every 3 months. When I bring up issues, the employees talks to me like I’m stupid and practically tell me I’m lying. I spent the last couple days trying to call them on the phone with no success. I finally had to come in person to speak with someone about the status of my prescription and was told it expired yesterday and that they would have picked up the phone if I truly was calling. When I spoke with the manager he told me I should just come up there if I actually needed something, as if I have nothing else to do in my day(s) than figure out how to contact them. The even mocked me for staying on hold for as long as I did and said they had never heard of someone staying in hold that long. There is one brunette female in particular there who has the worst customer service, but in general, not one of the people there have been kind or had even close to acceptable customer service. If you can find a pharmacy with similar prices, go there. Go anywhere but here."

"This is a tough one. I so wanted this to be the pharmacy I wished I could have. Walking distance from the house; HEB reputation/brand; and a relationship with staff that I enjoyed for years at my old pharmacy in Austin. Sadly, that wasn't / isn't to be. Even more sadly, the alternate choices in the area (national chains, multi-store regionals and mom/pop) aren't any better...so I"m kind of stuck. The convenient location and the ability to bounce into the grocery section to pick up food makes it hard to seriously consider the alternates. The staff just isn't happy overall - I sense they are either short staffed or simply overworked. Seldom are you greeted with a smile or any sort of inviting feeling. Some interactions have bordered on patronizing. if convenience is your thing, your are kind of stuck with this one. If customer service is your thing, keep walking. The good: - Tethered to an amazing grocery store with an abundance of local selections and healthy levels of fresh food. - Conveniently located (at least for me). The not so good: - Almost always have to wait for replenishing of inventory on semi-common prescriptions. Example: If you are filling 3 prescriptions at once, there is probably an 80% chance you will not get all 3 fully filled on the first attempt. I'm not talking rare, experimental life-saving drugs; I'm talking recurring health maintenance scripts as part of an overall common care. - If you think your pharmacist might ever actually know you by your name, think again. This isn't the place for developing rapport with the staff. - The HEB customer service experience you've come to expect in the grocery store does not carry over to the pharmacy. It's possible the pharmacy is contracted out and not actually HEB employed...I really don't know, but the disparity between the interaction in the grocery store and the pharmacy is comparable to going somewhere for a massage and having to get a root canal."