Valvoline Instant Oil Change

"North belt, Belleville I’m a frequent user of Valvoline and I always use Groupon, today for some reason Groupon is not currently working so I asked if they would still honor the price. The young man working on my truck said he was not sure and proceeds to ask the other man working alongside him and that man says yes. Okay great right, Well Nope! Here comes this other older man that comes over and tell me ohh he thought you said Coupon lmao, I explained No he knew exactly what I said because I was showing him the GROUPON APP the same way I’m showing you. Needless to say I asked for the manager he states he is the manager so again I repeat will you honor my pricing and he did not! I’ve been to other valvolines and they have honored the pricing and I’ve redeemed a Groupon only to find out they couldn’t service me and had to go to another location and they have still honored the price so what’s the difference! He did give me a $30 discount, however my truck is Full Synthetic so me paying $122 is a huge difference when I usually pay $79.99 with the way the economy is. Not A Happy Customer"

"I went to Valvoline on North Belt for an oil change. Their so called mechanic put the oil plug back in cross threaded. I did not find this out until I got another oil change at my dealership. They showed me a video of what they found. The oil plug was cross threaded and forced in with an impact wrench. Once the plug was removed it could not be reinstalled. I had no choice but to get the oil pan replaced. That cost me $400. When I called Valvoline about this the store manager refused to help me. He was very rude and unruly with me. I called their corporate office and made a complaint and submitted a claim against them. It was their idiot mechanics mistake, the damage is their fault. I should be compensated. I will never go their again and I advise anyone else to stay away as well."

"The service was fast and professional the agent communicated with me the whole time during service, my complaint is there pricing is quite a bit higher than most the offer the same thing"

"I usually always have a great experience at the Valvoline on the North Belt. I live in Mascoutah and always go out of my way to get serviced there. My only issue this last time was they were out of my air filter size. The people have always been great though."

"Today I was laughed at by one of the employees. I am deaf and was having trouble understanding something. It cost nothing to be kind and professional. I'm never coming in back."