Cassens and Sons Chrysler Dodge Jeep Ram

"Will most likely use Affenburg Chyrsler in Shiloh for future service and vehicles. Cassens is great but they seem short staffed and backed up on service"

"Evan and the entire Sales and Service team have been top notch!! I have been thoroughly impressed with the service I have received. In this day and age where we come to expect mediocre service, the team at Cassens has knocked it out of the park!!! They have surpassed my expectations!! Thank you!!!"

"Brought the car in for service today. The shop was obviously busy but running smooth. The lounge was clean and the coffee was decent. Good personable staff in place without making you feel like they are hovering."

"Although I have never dealt with their sales department, because unfortunately both of my last two trucks have been purchased elsewhere and this wasn't planned just happened spur of the moment shopping. However regardless, I have always returned to their service department because they are the best. I have never had a bad experience. Randy and the other staff are always incredibly helpful. If the sales staff is anything like the service then you will not be disappointed."

"To the staff, thank you so much for everything you all did for me. My vehicle has had a horrible first year and was a deep investment for my wife and me. In specific, our 2021 Jeep Wrangler was purchased at another dealership in Missouri, and we have had Lemon related issues with this vehicle since we owned it. So just to say, when I took this Jeep to other dealers for service, I was blown off, and I do not think they had the expertise, knowledge or experience to really get to the direct cause or root of the problem. The Jeep had numerous recalls, and was driving erratically with a surging engine, funny coolant smells, and a high RPM idle. It drove uneven and uneasy, and not commensurate with how a new Jeep would normally operate. I felt like I spent $43,000 on a rebuilt or salvage type vehicle that was complete junk coming off the assembly line. Nobody would help us with these issues and another local dealer service department was less than helpful, in that they would not (or could not) identify the problems. Once I contacted Jeep FCA in Michigan, my case worker told me to take it to another dealership in my area which was Cassens. From the first moment I called, I talked with Steve in service who was extremely polite and friendly. He was genuine and even though I couldn't initially get in for an appointment for two weeks, he was very empathetic to my situation once I explained it. The date of my appointment was 11/07/22, and when I brought the Jeep up, I shared videos of the issues, along with previous service documents. Steve advised me that Cassens had top notch mechanics who know these vehicles up and down and guaranteed me that they would get to the bottom of what was wrong with the vehicle. They definitely did that. They took wonderful care of me and some of the nicest people you would ever meet."