Frisco Pharmacy 14550 State Highway 121, Frisco, TX 75035

"The have the worst customer service and snatch my driver’s license out my hand. They sent me a text saying my son prescription was ready got there and they said it would be ready until tomorrow. As soon as I left not even 5 mins later they sent a text saying it was ready but now they are closed. Came back the next day on lunch and they had me waiting for 20 mins no communication. I will be telling the dr find another place to send our prescription."

"The rest of the one star reviews, that should probably be zero star reviews, are very accurate. They are so inconsistent. Between them and the Nimble app I had no idea when my prescription would be delivered. I called to confirm and was reassured it would be delivered in Friday. That came and went then got a random text on Saturday afternoon without any prior notice of delivery status that my order was at my door. Now the individual that left my prescription must've been lacking in the common sense area. They placed my prescription with all my personal details in jumbo font facing outward for the masses to see. I live in an apartment complex. This is crazy and unacceptable. You couldn't have put in a plain brown bag upon delivery? This was a horrific experience all around. Even more so because I asked to pick the order up on the day I was notified it was ready and they said I could not, I needed to schedule a pickup time. Never using this place again. Use at your own risk!"

"Never been treated so badly by a state regulated company . The unprofessional behavior exhibited was a very concerning and to thi k these people handle medicineis mind blowing .When I asked the reps name I was speaking with , she hung up on me . I called back and spoke with a Jyothis , who stated she was the manager, when I asked for a complaint manager I was told they don't have one . I explained the former call and how appauled I was with the behavior of her rep. I was concerned my medicine wasn't going to be sent due to the rash and unmeritted behavior of her staff , she advised me there was no way of knowing who I spoke with (although the intial lady supposedly put my request in for the remaining medication they failed to send and verified my name and dob). I have filed a complaint with the pharmacy board ,as I don't think these individuals should be responsible for handling medications . I had already paid for my birth control , I just needed the portion that the pharmacy failed to send ."

"Dismissive and disrespectful now. Until now I gave them 5 stars, they automatically refilled my needed "x hance" medicine every single month on the exact date. I had ALWAYS been impressed with them, even when they were part of a PHI and PII breach with my little "allergists", I thought they handled it well. Well now they insist "use ya little "smart" "phone"!" to "order" medications, since they are now putting customer last and doing away with automatic refills. They must not want to be in business anymore eh? I had to call THREE TIMES TODAY ALONE because they hid this little change from their customers, to boot their weird little nimble website they use now is garbage, does not work, has people under the WRONG NAMES (HELLOOOOOO!) and just HAAAAS to be done through widdle text message on a tiny little cell phone screen! Well, not everyone lives their entire life worshipping the little "smart" "phones", so not all of us do every little last bit of life errands on such! Stupid!"

"My doctor sent a prescription over to be filled 4 weeks ago. They never reached out to me. I called them and left a voicemail for them to please return my call. 2 weeks later they did. They asked me for my insurance card. I gave them the information and they told me they would call me when it’s ready to be picked up. 4 weeks later I called again and left another voicemail they text me instead of returning my call as I originally asked. They asked for my insurance card. Again I sent it this time through text. 5 weeks past still no medication. They obviously don’t care about people health. I will never do business with them they are untrustworthy. Very unprofessional. A waist of time. I am done trying."