BOSS Outlet,

5220 Fashion Outlets Way, Rosemont, IL 60018

"Horrible staff and customer service! I bought a coat and I called them afterwards to tell them it is big I need a smaller size. They had it and I asked them if can put it on the side for me, they refused and when I went the coat was sold out! They are so disrespectful to clients need, I bought another style but I had to exchange it again, and same story I called the store to tell them to put on hold the other one I also liked, they said ok and when I went there in a few hours they did not pit it on hold for me !!! So bad so disappointed"

"I usually come here all the time. I always try to be nice to the staff and i never had any problems until today. I was trying to see different model of jeans and a really nice girl helped me out to find the right size. I walked out of the store and came back before closing and i believe the manager came and asked if I was going get any pants or not. After that he said ‘thank you for the mess’ I saw probably 1-2 pair of jeans in my second visit in the store and to be honest the staff was just wondering around. It really upsets me because I always try to be nice and understanding moreover we were not done yet. Totally unprofessional :)! Anyway thank you!"

"I have purchased 14 polo shirts in Boss Fashion Outlet of Chicago after asking the lady if i would be able to get paperbags for each since I was giving them as gift. The lady said I could so I went on with the purchase. Later on after paying, the lady gave me only 3 bags including the big bag where she placed them all. I asked for more and this “CYRUS” guy in the counted shouted and said “NO, ONLY FOUR!” I was told that I could get so I purchased more. Had they told me otherwise, I will not purchase. Then I asked for a store credit as they do not do refund because I won’t take the shirts anymore as this CYRUS guy rudely shouted no. The manager came to do my refund for store credit and asked me why. I told her the situation, explained to her that I asked before purchasing shirts and I was promised I could get. So she apologized and gave me 6 more which I was okay with. This Cyrus guy is rude probably because I was Asian as he was so friendly with the whites."

"Although this is an outlet store, it really feels like a main branch. Clothing is NOT substandard quality. The customer service reps must take classes on folding because everything in the store is perfect laid on the shelves! If you like a slimmer fit, Boss clothing is where gentlemen should shop. All pieces are very stylish. The suits aren't custom at this price point but they fit well. HIGHLY RECOMMEND"