Women's Clinic of The Rio Grande Valley

"Like someone already mentioned Dr otters shows no interest in you and doesn’t care about your feelings. He just goes in and says ok baby is okay and that’s it doesn’t really say much no interest in how you feel. I tried changing drs but I was 7 months now and other drs had appointments but till 2 or 3 months later. I told the front desk girls I wanted tubal ligation and the ladies just said yes dr ottero does that but never did they mention that I had to let the dr know months in advance so I told the np when I was 8 months and she just wrote it down. When I was giving birth I told dr ottero I wanted to get my tubes tied and he turned and looked at me with a face and said NO YOU CANT GET IT ITS ILLEGAL INTEXAS that I had to have mentioned it to him months b4 giving birth. So here I am back to work but on hormones since I have no rights over my body."

"The only good thing is that they can accept you as a walking, yet the service in all aspects is not good at all. The receptionist can be rude, not all of them though. Management needs to train them to be more professional and respectful. Now the doctors are kind and compassionate, but they also need to learn to be accurate. I lost my baby , but before that they just told me….“ I think this is not going to work” and not advise or recommendations given to you of want to do or expect. After my miscarriage I call the clinic asking if I need to go sooner or not go anymore and they told me that it was recommended to go just to see that everything when back to normal. Yet the day after the appointment I got there as a walking in because the day before I couldn’t attend in time, and they had told that I could go as as walk in that same they or the day after… but as soon I was there they say that they couldn’t take me in, and that an appointment wasn’t necessary anyway more. When before they had told that I was recommended to see, as I mentioned before. They are just not communicating with each other properly and the patients are not being well treated or informed. So definitely I would not recommend this place to anyone."

"Not Saul, but his wife. I wanted a male doctor for several reasons. Turns out Dr. Otero was not what I expected. Showed little to no interest in my pregnancy. I needed a c-section and I was extremely nervous about that. Not once before or after my surgery did he acknowledge me. After being hospitalized for 3 days, I still never got a visit from him. The NP at the clinic was judgmental and I refuse to see her again. As for the office staff…awful! Very rude and even give you bad looks. I regret not changing to another doctor when I had the chance. I highly recommend you do NOT come here!"

"0/5 would recommend young lady in the front that helped me out was super rude and unprofessional. She explained to me that she would have to verify my insurance and that it self will take an hour, I did ask, why would they have not done that prior to my appointment day? Her responds to me is that they called me yesterday to let me know that my insurance was not verified and I did not answer, I let her know I did call back and all they told me "it was a call to confirm my appointment" Long story short I arrived at the clinic at 1:15pm and I did not leave till 5:00pm. Horrible experience here to say the least!!!!!"

"The clinic is unprofessional. They lack any comprehension of billing, especially third-party insurances. They claim it's a courtesy, but it isn't. Nothing they do is a courtesy but rather an imposition, as if they believe they're the only clinic to accept insurance. They claim their policies dictate their methods, yet no such writings are given or supported, it seems as their policies change as they verbally say so, and not as it is written, which is illegal and considered bait and switch by consumer law standards. In addition, the staff lacks any level of professionalism and or rapport with patients. The bed side manners of the nurses are horrendous, and I even witnessed other patients complain upon my visit and inspection of the clinic. They are opening themselves up for a lawsuit in the future but that's not the issue here. I would highly not recommend attending here and taking your business elsewhere. You would get better service in a third world country. Where their negative ratings I would give them, hence the one star."