CVS 2120 Lone Star Drive, Arnold, MO 63010

"It took over 2 hours to get 1 prescription filled after it being called in from drs office. I let them know I was going to wait and they told me there is no wait line they do it as they come in. The pharmacist was nice but the guy helping at the register and window was very rude. The store looks like a bomb went off in it stuff just sitting around everywhere and shelf’s empty. I went to get a soda out of the cooler while I waited and it was empty minus some energy drinks and water."

"Staff was very rude and unhelpful. Her name was Haley. I asked how to find the shelf price of products by looking at the shelf tag and the product. I was told there was a price scanner at the front of the store. Ridiculous. I found three items I wanted to check the price on while in the aisle. Since there were so many empty spots [what's up with that] The shelf labeling needs to be more user friendly. \nThe pharmacist said he's been bringing this to the store managers attention for some time. \n\n2nd, I was using my Aetna otc card. I had my catalogue. One of my items, which is in the catalog, didn't ring up as being covered. She could not give me any help w resolving this. She just said she couldn't override the system. \n\nIf didn't have to used CVS for my Medicare otc I would not return."

"workers are always nice and helpful 5 stars for workers. Auto fill is problem. we have had it canceled at least 10 times and still it auto fills, it is infuriating. Also store stock sucks and prices are higher than Walgreens. I hate that insurance makes us use CVS, I miss Walgreens."

"I cannot believe the treatment I just received on the phone. There have been numerous times, I have come in to pick up a prescription or called and felt like I was just a bother for being there. But today is the last straw. I called because for whatever reason, the app refuses to remember my payment for order a prescription to be delivered. So I have to call to fix it. I called and am immediately on hold which is expected. I get pharmacies are busy. Not a problem. However after a couple minutes, someone picks up and in a shockingly rude tone says, "Can you hold?" and then doesn't even give me a chance to respond. Just puts me back on hold. I understand you guys get busy. And I was about to say of course I can hold. But I did not need to be spoken to like I just ruined your whole life by calling. That is NOT how you treat a customer. Clearly my family's health is too much of a bother to you and we should go somewhere else. I am so incredibly sorry I had the nerve to call you to resolve a problem. Don't worry. Won't happen again."

"I usually enjoy going to this store, however as of lately their lack of care is showing. they ALWAYS have multiple boxes out with empty shelves, employees in charge of stocking the shelves seem lazy. there's one particular employee who everytime i see her, she's just complaining about her job. This store never seems to stock or put things away, they just keep the mess out for DAYS. everytime i've come in there's always such a mess in the middle aisle."