Potbelly

"Great delicious sandwiches."

"I was trying to place an order on their website for delivery & it was an hour process by the end. I was on the phone with a manager giving me direction to no avail . She them to told me "you might want to download the app for it to process" that also failed. It finally went through AFTER I added a tip. I received the order confirmation which had added a tip for much larger % amount then I had entered. The next day a couple of hours before deliver time I was notified by email that there was a change in my ordered, I called and was told that the delivery guy had called off. The order I had placed was over $300 so there it was a very large order. I explained I was unable to pick it up and it was for a corporate meeting, I was told I could cancel or pick it up. I was unable to drive bc of injury to my back but they gave me no choice. I was overcharged for delivery and tip. I was told in would be put back into my account the following day...it's been a week and I am still waiting. I finally received an email tell me the adjust will be made but no revised invoice which I need. Extremely unprofessional co."

"Witnessed racism against a teammate by the supervisor on 01/29/24 at approximately 6:16pm, which I was a customer. Was contacted on 01/30/24 at 10:20am and all she did was further make the situation worse but saying she doesn’t believe that took place because the supervisor is married to whom I assume must be a “Black Man” !!!! Even though she wasn’t there to witness anything. I don’t know any of these people, and wouldn’t gain anything from making up such ludicrous lies!!!! Don’t visit this location!!!! Take your money elsewhere!!!!"

"I asked for light hot peppers and not so much of the pepper oil…my sandwich was completely ruined from the overload of peppers. I try to make sure I say it twice and they still do what they want to do. This is peppers I took off just from one side, that’s ridiculous"