R.J. Grunts Burgers 10000 West Balmoral Avenue, Chicago, IL 60666

"I give them points for their customer service. However, the burger and the fries were stale. In particular, I could taste that the oil from the fries seemed to be a bit rancid. Perhaps I should have had low expectations but I was expecting more from the Lettuce Entertain chain of restaurants. I should have checked the Google reviews before I ordered."

"Rude employees are more interested in conversing amongst themselves than helping customers. I stood there for 20 minutes as my order was given away time after time when I finally confronted them they said “my order was coming up”. When I received it, it was the incorrect order. The chicken sandwich is tasteless and unseasoned. Terrible food and terrible service. Really disappointed in the food options at O’Hare."

"Almost all employees are rude, especially the two pictured. The person on the register blamed the older gentleman for not grabbing his drink. It spilled all over him and the floor and they didn't clean it up for about 10 minutes. Everyone after me in line was served before my order and never got a receipt. I went up to ask about my order and the guy pictured was extremely rude. I snapped his picture and he tried calling over security for a "white person" taking his photo. Not worth it!!! Will eat anywhere else but here. Ohare should be more careful with their hiring."

"I mean, it’s airport food. What do you expect? I feel like these reviews are a little harsh when I’m reality, this place is fine. Fries are great, burger is tasty and the hot dog is good too. Chicken was a miss, not a ton of flavor. Otherwise, did the job. Service was pretty mid but they’re understaffed and probably hate working there more than you hate having to be at the airport. All-in-all, fine by me!"

"Wow I’ve never seen a restaurant with this low of rating and I feel like this is accurate. I didn’t check the ratings beforehand so I was excited to try it. I ordered the 3 piece chicken strips with buffalo and ranch sauce on the side. I spent about $11. The food came out fairly quick and when I took a look at my meal, I knew why. I had received three of the tiniest chicken strips, it looked it was made from a baby chick… the amount of fried that I got was disrespectful.. The food tasted mediocre, I liked the buffalo sauce though. The service wasn’t bad but it wasnt great either. I do not recommend. Honestly, by the look of the ratings, they should make adjustments or give the space to a restaurant that will try. Sorry not sorry."