Portillo's Shorewood 1155 Brook Forest Avenue, Shorewood, IL 60404

"Always poor service. I typically order a hot dog and fries. Everyone's order comes up and then 40 minutes later, my number is called and everything is cold. Thinking the hotdog guy can't do his job, this time I ordered a beef hot and cheese fries. The order was just sitting on the back counter (again) and my husband had to ask if the order sitting there was ready....it was.....as usual....we just know we have to ask for our order and not wait for someone to do their job. Every table is filled and a booth in the back corner by the garbage can opens up. There is an employee emptying the garbage and my husband asked if he could get someone to wipe down the table (it was trashed with garbage and various sauces and grease from a family with little kids). The guy said "No, that he was busy" and then he continued to say that he wasn't going to have time to do it for quite some time. So, I took the trash from the previous guest and tried throwing it away in the container that he just emptied the trash to and he scolded me. Apparently, I am thinking that I am helping him by not putting it in a container he needs to empty and in his reality, I am doing bad things. Sorry, dude. I'm just trying to sit at the only available table. Anyway, I sit down and open my foil wrap to see a bread roll that was fully closed with nothing sticking out. I thought it was odd, it's usually a mass of beef on an opened loaf. I opened the bread to see one small scoop of beef and then another weird glob! It didn't even cover the entire bread. $7.79 plus another 75 cents for the hot gardinera. Really? The rest of my order was eh. Fries were limp and super salty. The cheese sauce was good but no where near hot. And, btw, while I'm dealing with the disappointment of a beef situation, my friend that does the trash, is perfecting his lean--nice. Once in a while, he paced and dragged his feet (that was pleasant), and then he leaned some more. You can't make this stuff up. How this location is as busy as it is is beyond me. My meals (with no high maintenance requests) are never correct, warm, or priced appropriately for what I get. Do better, Portillo's!"

"Portillo’s is not what it used to be. Their beef n cheddar croissants don’t have any beef in them any more. They slit the croissant, drop a couple shreds of beef on there and call it a day. Bring back the full beef and cheddar croissant sandwich filled with beef."

"Staff was rude. The lady taking our order was clearly miserable. The woman calling out completed order numbers for pickup was extremely rude. She called my number and I picked my food up. I checked the contents and was missing an order of fries. I politely informed her that I was missing a fry and she yelled at me to see the order. I pointed at the table where the food was displayed 10 feet away and she again yelled at me to "see the order" in a manner that would suggest I was lying to her. I brought the bag over and showed her the one order of fries. She snatched the receipt from my hand and looked at it and said she put a large fry in there instead of two small fries. She threw another small fry in the bag and handed it back to me with an attitude. No apology or anything."

"This Portillos never disappoints! Came at noon, on a weekday, in the rain. Sure enough we were greeted, outside as usual, by an employee in what I’m calling an umbrella box! She was pleasant and dry, I was impressed!! Food order was taken quickly, and a few minutes later the food all came out hot and correct. Cheese fries are the best thing to eat!!"