Pep Boys,

25 Harlem Ave, Forest Park, IL 60130, United States

"Experience was fine…except for a terrible wait time—AFTER I set up an appointment and arrived on time. I was told that a tire change would take an hour. When I came back an hour later, I was told it would take ANOTHER hour. When I came back after that hour, I sat and waited for a third hour. The office had my phone number from the beginning and never called to update that the car would be taking longer or to explain why. Won’t be returning."

"Estimated 1 hr, come back in 1 hr and they say another hour, come back another hour and they say 20 more minutes, come back in 20 and they say a little more and still waiting I just stopped asking Don’t tell me 1 hour if it’s going to be 3, just be honest Also your empty little store stinks and I don’t like sitting here"

"Great service. They were able to find a nail in a tire that a car dealership could not. They were short staffed but did their best and got me out in an acceptable amount of time. The manager and mechanic were both friendly and helpful."

"Mixed experiences here. Recent oil change was great. Last visit, they didn't communicate when car was done and when I get back, they hadn't accomplished anything with various excuses. I would have expected a phone call at min."

"Dont even bother bringing your vehicle here. Brought my van in for brake service, they had it on the lift and failed to perform the work needed, despite the obvious need for new brakes. Decided to give them a second chance for a leaking tire and according to the counter guy, my “van does not fit in their garage” even though they have worked on it before. Despite all of this decided to try again for my personal vehicle with a tire leak. Was told by the counter that there was no time for me that day because of 6 cars ahead of me, at the time there was one car in their garage and multiple technicians. You’d have more luck at any other shop."