Advance Auto Parts

"Marlon is so helpful and professional. He really has the best customer service I’ve personally seen in a long time. Shout out to Marlon for helping me out with my headlight concerns ."

"Edit I am writing to express my dissatisfaction with a recent incident at one of your store locations. On 6-13-23 at approximately 8:55pm, I visited the Monee location and was dismayed to find that the store had closed earlier than the posted closing time. The employee on duty, whose name I believe was Ray, informed me that the store was closing early and refused to provide service. This unexpected closure caused me significant inconvenience, as I had specifically made the trip to the store to purchase brake parts for my work van. Parts that I had ordered online and a steel brake line that I wasnt able to find in the app. After arguing with him he eventually allowed me to take the parts that were paid for but without the brake line, they were useless to me. I returned them on 6-15-23. I just bought everything at Auto Zone the following morning. Because I wasnt able to fix my van I missed an entire day of work, $500, the next day. Because Ray wanted to save 5 minutes, I lost 8 hours. The icing on the cake was when I talked to Chris, the owner, he said, it was 5 minutes. Im not going to reprimand him over that. I have been a loyal customer of the Monee Advance Auto Parts location for well over a decade and have generally had positive experiences. However, this incident has left me disappointed and questioning the commitment to customer satisfaction. Furthermore, I owned a shop for years and still have customers that bring me their cars to fix, plus my own projects, and I promise that they will all hear about this. As long as hes employed there, I will never buy another part. I appreciate your attention to this matter and look forward to a prompt resolution. Should you require any further information or clarification, please do not hesitate to contact me. Thank you for your understanding and cooperation. Sincerely, Luke Wetzel"

"Stopped to pick up some odds and ends to clean the beast, nice selection, decent prices and the guy at the counter was friendly and funny."

"I had some lights go out on my trailer so I stopped by. Kenny is a class act. Incredibly knowledgeable and kind. Went out of his way to show me the tools and products I would need to fix them. now I’m back on the road!what a guy!"

"I went to this store last week and Thursday. When I walked in the manager Joe looked me in the eyes and completely ignored me. Now I will say, he was on the phone but he didn’t even acknowledge that I was standing there. All he had to say is I’ll be with you once I finish with this call. Also, IL mandates that everyone must wear mask inside of any business establishment. He did not have on a mask. Would not recommend this location. Horrible customer service."